Job Posting: OCM Unit Supervisor

Department of Social Services

JC-487168
-
OCM Unit Supervisor
STAFF SERVICES MANAGER I

$7,172.00 - $8,910.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 8/14/2025

Job Description and Duties

Join Our Dynamic Team in Organizational Change Management! Are you passionate about driving successful change, supporting system modernization, and improving how programs serve the public? The Community Care Licensing Division’s (CCLD) Organizational Change Management (OCM) Unit is seeking motivated leaders to oversee and advance our training operations, helping transform how we do business.

As a key leader within the OCM team, you will:
• Lead Change Initiatives: Oversee the OCM Training Unit’s operations, developing and executing strategic training plans for major projects like the Facility Management System (FMS). Apply the CDSS OCM framework to ensure training and stakeholder engagement align with Department project management standards, enabling smooth adoption of new systems and workflows.
• Manage and Develop Teams: Assign and review work of subordinate analysts, ensuring timely creation of training materials, coordination of logistics, and delivery of user support. Monitor resource allocation to meet evolving training needs across multiple initiatives.
• Approve and Refine Training Strategies: Oversee training plans, readiness assessments, communication strategies, and user adoption metrics. Collaborate closely with the Information Systems Division (ISD) and vendors to align technical cutover activities with business readiness.
• Facilitate Collaboration: Serve as a key liaison with program staff, regional offices, ISD, and contractors to support all phases of system development, deployment, and post-implementation. Represent OCM interests in governance and project workgroups to ensure cross-functional alignment.
• Contribute to Strategic Planning: Provide subject matter expertise on business transformation, change management, and training during divisional planning efforts. Report progress, risks, and mitigation strategies to executive leadership.
• Support Division-wide Efforts: Perform other duties as required to drive successful modernization projects that improve services for Californians. What We Offer:
• Professional Growth: Develop skills in leadership, change management, training strategy, and cross-team collaboration.
• Supportive Environment: Join a collaborative, mission-driven team committed to impactful public service.
• Meaningful Work: Play a vital role in transforming systems that support vulnerable populations across California.

We’re looking for leaders who are collaborative, detail-oriented, and passionate about enabling change. If you’re ready to make a difference, apply now and join the CCLD OCM team!

This is a 12-month limited term position and may be extended to a maximum of 24-months and/or may become permanent based on operational needs.

Please let us know how you learned about this career opportunity by taking the brief survey that follows:

Recruitment Survey.


Need assistance in applying to positions, taking an examination, or interview prep? Connect with our staff by contacting us at Recruiter@dss.ca.gov  Information about applying for a state job can be found here: Three Steps to a State Job. 
Follow us on LinkedIn to stay up to date on our latest opportunities.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position may be eligible for a hybrid Telework schedule for eligible applicants residing in California. A hybrid Telework schedule includes working remotely and physically reporting to the office. This position may be located in any of the following offices within CCLD: Chico, El Segundo, Fresno, Santa Barbara, Monterey Park, Sacramento, Oakland, Riverside, Santa Rosa, San Bruno, San Jose, San Diego, or Woodland Hills.

• In Office refers to all working days.
• Hybrid refers to some working days in office and other days Telework eligible.
• Telework refers to all working days at approved alternate work location.

This position is eligible for hybrid work in accordance with the Governor’s Executive Order N-22-25 and at the sole discretion of the Department of Social Services under California Government Code Section 14200. All telework schedules are subject to change and may be re-evaluated at any time.  The incumbent will be expected to report for in office work and attend work related in-person events as deemed operationally necessary. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the CDSS policies. Headquarter location may be designated on the selected candidate's primary residence location, and/or the closest CDSS location in accordance with operational need and available space. The successful candidate must reside in California upon appointment. The successful candidate must reside in California upon appointment.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-487168
Position #(s):
800-812-4800-955
Working Title:
OCM Unit Supervisor
Classification:
STAFF SERVICES MANAGER I
$7,172.00 - $8,910.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
United States
Telework:
Hybrid
Job Type:
12 Month Limited Term - Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.


It is the mission of the Community Care Licensing Division to promote the health, safety, and quality of life of each person in community care through the administration of an effective collaborative regulatory enforcement system.

ITLB's mission is to serve as an essential liaison bureau that connects people through technology and bridges the gap between our stakeholders through meaningful partnerships. We collaborate with stakeholders, prioritize user needs, drive automation, and process improvement to enhance the efficiency and quality of CCLD operations. Across these efforts, ITLB provides technological solutions and support to the division, with ISD, to provide and develop innovative and high quality products and services to provide a better quality of life for our end users.

The Organizational Change Management (OCM) Unit supports successful system and process modernization within the Community Care Licensing Division (CCLD). We lead strategic change efforts—focusing on training, communication, and stakeholder engagement—to ensure staff are informed, prepared, and ready to adopt new tools like the Facility Management System (FMS). Through collaboration and thoughtful planning, we help CCLD deliver better services to California’s most vulnerable populations.

CDSS Guiding Principles

 

Diversity. Equity. Inclusion. Accessibility. Belonging.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

 

Community Engagement

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

 

Empowerment

We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.

 

Quality Services

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

 

Data Defined Outcomes

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.


The Statement of Qualifications (SOQ) will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you may be invited to an interview. The SOQ should be two pages max, (Times New Roman, 12 pt. font) highlighting your experience and/or education (see considerations below) that makes you the best candidate for this position.

1. Describe your experience managing a team responsible for organizational change management, training, or a related function.
2. Explain your knowledge and application of change management frameworks or methodologies.
3. Explain your experience with project management in the context of organizational change.

Resumes and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not include a response may not receive further consideration and may be excluded from the hiring process.

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

 

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 8/14/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P.O.Box 944243
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services
California Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Proven experience managing teams and overseeing operations within organizational change management, training, or related functions.
• Strong leadership skills with the ability to assign, review, and guide the work of subordinate staff to meet project goals and deadlines.
• In-depth knowledge of change management frameworks and methodologies, preferably within a public sector or government environment.
• Experience developing and executing strategic training plans aligned with major IT or business transformation initiatives.
• Demonstrated ability to collaborate effectively with cross-functional teams, including program staff, technical experts, vendors, and executive leadership.
• Excellent communication skills, both written and verbal, with experience presenting complex information clearly to diverse audiences.
• Strong project management skills, including resource allocation, milestone tracking, and risk mitigation.
• Familiarity with learning management systems (LMS), training logistics, and evaluation tools such as Excel and Power BI.
• Ability to analyze data and metrics related to user adoption, training effectiveness, and organizational readiness.
• Commitment to fostering an inclusive, collaborative, and mission-driven team environment.
• Bachelor’s degree in Business Administration, Public Administration, Information Technology, or a related field preferred.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

 

TRANSPORTATION REIMBURSEMENT

  • Public transit (mass transit) passes.
    • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
    • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
  • Vanpool drivers and riders
    • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

 

Click here to view all the attractive benefits available to state employees!


Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Edna Simbi
(916) 651-3117
Edna.Simbi@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.  

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

CalCareers Exam/Assessment Search

Successful examination applicants are placed on an eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary.  For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job