Job Posting: Information Technology Associate

California Civil Rights Department

JC-493797
-
Information Technology Associate
INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $8,740.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/23/2025

Job Description and Duties

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025.  This program temporarily reduces employees' monthly base pay in exchange for paid leave credits.  This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027.  The salary ranges shown on this job positing do not reflect the salary reduction.

Are you looking for a fast-paced and challenging IT Support position?  Do you enjoy the flexibility of part-time remote work?  Would you embrace the challenges and rewards of working for a department responsible for protecting the civil rights of all Californians? If so, The Civil Rights Department (CRD) is a great place to work because at CRD our core values are Accountability, Commitment to Justice, Customer Service, Excellence, Fairness, Integrity, and Teamwork.  At CRD we use cutting edge technology operating in an agile framework to deliver the very best services to the people of California.

 

Under close supervision of the Information Technology Manager I and/or designated lead, the Information Technology Associate (ITA) performs a variety of technological duties ranging from minimal to moderate complexity in supporting information technology systems and functions as a primary point of contact for the Department’s Desktop Unit.


You will find additional information about the job in the Duty Statement.

Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job with or without a reasonable accommodation.

  • Requires ability to effectively handle stress, and work in a noisy and fast paced environment
  • Requires daily use of a personal computer and related software applications at a workstation
  • Requires ability to complete tasks that require repetitive hand movements in the performance of daily duties
  • Requires prolonged sitting and/or standing in a workstation for 6.5 to 7 hours per day
  • Requires dependability and excellent attendance record
  • Willingness to work irregular hours

The above statements are intended to describe the general nature and level of work being performed by the incumbent.  They are not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions associated with this job.

    Minimum Requirements

    You will find the Minimum Requirements in the Class Specification.

    Additional Documents

    Position Details

    Job Code #:
    JC-493797
    Position #(s):
    326-500-1401-004
    Working Title:
    Information Technology Associate
    Classification:
    INFORMATION TECHNOLOGY ASSOCIATE
    $4,935.00 - $6,614.00 A
    $5,424.00 - $7,270.00 B
    $5,930.00 - $7,947.00 C
    $6,521.00 - $8,740.00 D
    New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
    # of Positions:
    1
    Work Location:
    Alameda County
    Telework:
    In Office
    Job Type:
    Permanent, Full Time

    Department Information

    The Civil Rights Department (CRD or Department) is the civil rights enforcement agency for the State of California.  CRD’s mission is to protect all people in California from employment, housing and public accommodation discrimination, human trafficking, and hate violence.

     

    The CRD is the largest state civil rights enforcement agency in the country. It enforces the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, Ralph Civil Rights Act, and the California Trafficking Victims Protection Act. The Department has jurisdiction over both private and public entities operating within the State of California, including corporate entities, private sector companies that contract with the State of California, and all State departments and local governments. 

    The CRD receives, investigates, conciliates, and initiates individual and systemic discrimination complaints in its five offices throughout California. CRD litigates individual, class, group and systemic cases in all California jurisdictions, including state and federal courts. It leads education and outreach efforts to stakeholders and the public, and has an active regulatory and legislative program.

    Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.


    This position will be located in our Oakland Office.

     



    Department Website: https://calcivilrights.ca.gov/

    Special Requirements

    Please let us know how you heard about our position by taking this brief survey CRD Human Resources Survey (Rev. Oct 2022)

    To find out additional information on how to apply for a state job please follow the link below. To check for industry related position or Veterans information.

    CalCareers

    We review your job application to determine if you meet the minimum qualifications. Please ensure to provide detailed information in your application.

    Application Instructions

    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

    Final Filing Date: 10/23/2025

    Who May Apply

    Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

    Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.     Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

    How To Apply

    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    California Civil Rights Department
    Human Resources
    Attn: Human Resources Office - Amy Duarte
    651 Bannon Street
    Sacramento, CA 95811

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    California Civil Rights Department
    Human Resources
    Human Resources Office - Amy Duarte
    651 Bannon Street
    Sacramento, CA 95811
    08:30 AM - 04:30 PM

    Required Application Package Documents

    The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

    • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
    • Resume is optional. It may be included, but is not required.
    • Statement of Qualifications - Candidates are REQUIRED to complete a Statement of Qualifications (SOQ) in addition to completing a standard State application.  Only those candidates who submit all required documents by the final filing date will be considered.  Resumes or Cover Letters DO NOT take the place of the SOQ.  Applications without the SOQ will not be considered.  Please see the SOQ instructions below for content and formatting information.
    Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Desirable Qualifications

    In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

    • Experience in communicating effectively verbally and in writing.

    • Experience with Windows deployment services

    • Experience with Office 365

    • Experience in a helpdesk support environment and providing customer support.

    • Experience creating and maintaining accounts in Azure Active Directory

    • Experience creating and maintaining accounts, groups, and policies in Azure Active Directory

    • Experience installing, replacing, and troubleshooting IT equipment including but not limited to desktops, laptops, smart phones, monitors, printers, and software.

    • Experience with Case Management Systems (CMS)

    • Experience with Windows 11, MacOS, and Apple iOS.

    • Experience managing web pages.


    Benefits

    There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:

    Contact Information

    The Human Resources Contact is available to answer questions regarding the position or application process.

    Department Website: https://calcivilrights.ca.gov/
    Human Resources Contact:
    Amy Duarte
    (279) 236-8119
    amy.duarte@calcivilrights.ca.gov

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

    EEO Contact:
    EEO OFFICER
    (213) 723-6024
    brenda.valle-balderrama@calcivilrights.ca.gov
    California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Additional Position Information

    You will be responsible for supporting Information Technology software and hardware including, but not limited to:  Microsoft Azure Active Directory, Microsoft Office 365, Microsoft Intune, Windows 11 laptops and desktops, MacOS laptops, iPhones and iPads, Printers and multi-function devices.


    Statement of Qualifications (SOQ) - Information Technology Associate

    A Statement of Qualifications (SOQ) is required and must be submitted with your application.  The SOQ is a narrative discussion of how the candidate's education, training, experience, and skills meet the desirable qualifications and demonstrate the candidate's ability to perform the job duties listed in this bulletin.  The SOQ serves as a documentation of each candidate's ability to present information clearly and consicsely in writing.

    When completing the SOQ, you must title the page "Statement of Qualifications" and include your name and the Job Control number at the top of each page.  You must list each question and provide your answer below each question.  When completing the SOQ please include all relevant experience, education, and training for each question and explain your answers thoroughly.  Responses should be no longer than two pages in total length, single-spaced, and 12-point Arial font.  Your SOQ must address the following:

     

    1. Provide a comprehensive description of the various tasks you have performed in Microsoft Intune and Azure environments.

     

    1. Please provide a detailed description of the different projects you have worked on. You must provide the actual job tasks you completed.

     

    1. Please provide a detailed overview of the tasks you have performed in managing Apple devices using Microsoft Intune.

    Equal Opportunity Employer

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

    Application Methods:
    Electronic (Using your CalCareer Account)
    By Mail
    Drop-off
    Print Job