Job Posting: Branch Operations Analyst

Department of Social Services

JC-495567
-
Branch Operations Analyst
STAFF SERVICES ANALYST

$3,861.00 - $6,276.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/31/2025

Job Description and Duties

Do you have a passion for helping people while achieving your career goals? Do you set high standards for yourself and enjoy a high-paced, collaborative, and challenging work environment? Do you have keen attention to detail, enjoy troubleshooting, and excel at tracking tasks? Do you have a passion for creating new and innovative ways of doing things? If this is you, and you aspire to work in a dynamic, customer service-oriented team, surrounded by enthusiastic people, then look no further! 

The Branch Operations Unit is currently seeking a Staff Services Analyst (SSA) (General) (G) responsible for supporting the day-to-day activities and management of the Human Resource Service Branch (HRSB). The SSA G will train under the Associate Governmental Program Analyst (AGPA) and act as Personnel Liaison and Branch coordinator between the HRSB and Departmental programs for various state, Departmental, and HRSB compliance programs. The analyst consults with internal and external business partners on all aspects of personnel and administrative management practices to ensure compliance with control agency, government, and legislative laws, rules, regulations, policies, and procedures. This is an interchangeable position, and the SSA (G) will be hired in a training capacity and may advance to the AGPA level upon exceeding the standards of efficiency, successfully completing probation, and meeting the minimum qualifications.

If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey.

Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov. For guidance on applying for a state job, visit Three Steps to a State Job. 
 
Follow us on LinkedIn to stay up to date on our latest opportunities. 

You will find additional information about the job in the Duty Statement.

Working Conditions

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment. 

This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80. 

This position is eligible for hybrid work in accordance with the Governor’s Executive Order N-22-25 and at the sole discretion of the Department of Social Services under California Government Code Section 14200. All telework schedules are subject to change and may be re-evaluated at any time. The incumbent will be expected to report for in office work and attend work related in-person events as deemed operationally necessary. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the CDSS policies. 

Please note: Regular commute is not compensable. 

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-495567
Position #(s):
800-697-5157-709
Working Title:
Branch Operations Analyst
Classification:
STAFF SERVICES ANALYST
$3,861.00 - $4,839.00 A
$4,181.00 - $5,233.00 B
$5,014.00 - $6,276.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$6,031.00 - $7,547.00 A
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

The Compliance, Data, and Automation Bureau specializes in providing structural support of the California Department of Social Services (CDSS), with an emphasis on the daily operations of the Human Resource Services Branch (HRSB). Through our Quality Assurance, Audits, Branch Operations, and ServiceNow teams, we advance the foundations of the Human Resources experience. Branch operations encompass the day-to-day activities and management of the Human Resource Services Branch’s physical location, ensuring efficient and compliant processes, optimal customer service, and  adherence to Branch business objectives, relevant regulations, industry standards, and CDSS policies.

CDSS Guiding Principles   
 
Diversity. Equity. Inclusion. Accessibility. Belonging. 
We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS. 
Community Engagement 
We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services. 
Empowerment 
We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life. 
Quality Services 
We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved. 
Data Defined Outcomes 
We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability. 

Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission. 

A Statement of Qualifications (SOQ) is Required.

The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely, in writing. To be considered for the position, applicants must submit an SOQ along with their application. 
  • Applications received without an SOQ, or those that do not respond to the specific two (2) questions below, will not be considered.
  • Resumes do not take the place of the SOQ. Applicants who fail to follow these requirements, or who do not provide responses with specific statements in the order listed, may be disqualified from the selection process.
  • Follow the instructions below and write your responses carefully. Initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated on the submitted SOQ.
  • Please contact the hiring manager if you have any questions or would like further clarification regarding these requirements.
The Statement of Qualifications (SOQ) are read and serves as a documentation of your ability to present information clearly and concisely in writing. 

Work4CA: How to Write a Statement of Qualifications (SOQ)

INSTRUCTIONS: 

The SOQ must be typed, titled “Statement of Qualifications.”
The SOQ must not exceed two (2) pages in length and must be 12-point Arial font.
Each response must be numbered and list all relevant experience, education, and trainings, including places of employment, dates, and duties performed.

1. Describe your experience in California State Civil Service. Include Human Resources/Personnel and/or Administration experience that has prepared you for this position.

2. If you were hired for this position, how would you gain the knowledge to familiarize yourself with what is necessary to be successful in this position?

3. Please describe your experience working and collaborating with other team members in a large team environment.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/31/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P. O. Box 944243 - MS 8-15-58
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services
California Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications - (SOQ) IS REQUIRED. Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission. 
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Personnel Liaison / Report of Personnel Actions / Hiring documentation and administration
  • Business Administration
  • Business Liaison and Information Technology Acquisition Plan (ITAP) Coordinator
  • Contracts and Procurements (Non-IT and IT)
  • P-Card and AA 18 process
  • Proficient communication skills including verbal, written correspondence, and digital messaging
  • Ability to exercise initiative, good judgment, honesty, and make timely decisions while maintaining positive and trusting working relationships
  • Ability to plan, organize, communicate, and adapt to changing assignments and priorities, and work effectively under pressure to meet deadlines 
  • Excellent analytical skills with demonstrated ability to think logically and creatively, apply a range of analytical and research tools, identify gaps and opportunities for improvement, make sound recommendations, and develop business requirements based on the recommendations 
  • Experience using the Examination and Certification Online System (ECOS), State Controller’s Office (SCO) System, Employee Service Center Portal or equivalent, Microsoft Office Suite, MS Teams, and SharePoint, Excel, Word, and Outlook

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

  • Public transit (mass transit) passes.
    • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
    • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
  • Vanpool drivers and riders
    • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.


Click here to view all the attractive benefits available to state employees!

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Cacee Belton
(916) 207-4531
Cacee.Belton@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Personal Leave Program (PLP) 2025

Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions. 

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.   
To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:
 
Successful examination applicants are placed on an eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job