Job Posting: Staff Services Manager I - Hybrid Telework

Department of State Hospitals

JC-496025
-
Staff Services Manager I - Hybrid Telework
STAFF SERVICES MANAGER I

$7,172.00 - $8,910.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/30/2025

Job Description and Duties

Under the general direction of the Staff Services Manger II (SSM II), Patient Cost Recovery Section (PCRS), the Claims Quality Control Unit (CQCU) Staff Services Manager I (SSM I) functions as the first line supervisor responsible for overseeing the Prior Authorization (PA), Healthcare Provider Network (HCPN) Third-Party Administration (TPA) claims Quality Control/Quality Assurance. The SSM I works in conjunction with internal and external stakeholders on high-risk and high-profile projects. The SSM I may act in the absence of the SSM II as needed. Some travel to hospitals as needed.

***Click on the link to complete the Department of State Hospitals Recruitment Survey: DSH Recruitment Survey

You will find additional information about the job in the Duty Statement.

Working Conditions

  • This position reports to the Allenby Building in Sacramento. A hybrid Telework schedule, consistent with the State of California's in-office requirement, may be considered with prior approval from management. The incumbent may also be required to travel throughout California as needed, with prior notice.
  • The State’s Commute Programs provide bicycle, mass transit and vanpool incentives to eligible state employees. The State’s mass transit incentive pays 100% of the transit pass up to the IRS maximum of $325 per month in 2025.
  • Travel to hospitals as needed, approximately 10%.

  • DSH-Sacramento is located at an 11 floor high rise building.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-496025
Position #(s):
461-245-4800-006
Working Title:
Staff Services Manager I - Hybrid Telework
Classification:
STAFF SERVICES MANAGER I
$7,172.00 - $8,910.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Department of State Hospitals
1215 O Street, MS 17
Sacramento, CA 95814

The mission of the Department of State Hospitals is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings.

DSH-Sacramento is in a new modern, sustainable and innovative 11 story office building located at 1215 “O” Street, Sacramento, California. Some of the amenities of the new building include the following:

  • First-floor retail space (separate access from 12th Street)
  • Café with multiple vendors available to the public
  • Outdoor seating with pedestrian walkways
  • Large, shared conference room on the first floor with a maximum capacity of 162 individuals
  • An employee fitness center with a yoga studio, cardio equipment and weights
  • Plaza area with a kitchenette on each floor
  • Lactation rooms
  • More conference rooms and collaborative working spaces available throughout the building – small, medium and large
  • Shared Terrace space on the 10th floor with indoor/outdoor seating and views of the Capitol
  • Mobile computer equipment, cloud-based technology and Wi-Fi for all staff
Department Website: https://www.dsh.ca.gov

Special Requirements

***While US mail applications are still accepted, applying electronically through your CalCareers account is strongly encouraged.***

 

NOTE: If applying by mail, please do not submit the “Equal Employment Opportunity” questionnaire (page 10) with your completed State Application (STD 678).  This page is for examination use only.

 

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification, resumes and/or Statements of Qualifications do not take the place of the STD 678. You must clearly indicate the basis of your eligibility (i.e., list, transfer, SROA/Surplus, reinstatement, etc.), classification title, position number, and job control number in the Examination/Job Title section. 

***Foreign Degrees or Transcripts – Applicants with foreign degrees or transcripts who wish to apply that coursework toward meeting the minimum qualifications of the classification must provide a transcript evaluation that indicates the number of units to which his/her foreign coursework is equivalent. DSH accepts foreign transcript evaluations that are completed by one of the services listed on these webpages:

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/30/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of State Hospitals
Carmen Shean
Attn: Carmen Shean
1215 O Street, MS-17
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of State Hospitals
Carmen Shean
Carmen Shean
1215 O Street, MS-17
Sacramento, CA 95814
Application drop-off locations may be non-operational during weekends and holidays.
08:30 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Other -

    Candidates that believe they meet the Minimum Qualifications based on a pattern of education from classification description (specifications) must provide a copy of your DEGREE OR TRANSCRIPTS along with your application (STD. 678) to be considered for this position.

    Candidates that believe they meet the Minimum Qualifications based on experience, must state that in the bypass notes for this requirement.

  • Statement of Qualifications -

    Please see the Statement of Qualifications section at the bottom of this job advertisement for more details.

    Applicants must submit the required documents in order to be considered for this position. Applicants who fail to submit the SOQ, as requested (i.e. respond to questions asked), may be disqualified.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Experience leading workgroups with multiple stakeholders
  • Ability to effectively lead change management processes
  • Knowledge of basic collections and asset determination principals
  • Excellent communication skills, both written and verbal
  • Self motivated
  • Team player
  • Basic knowledge in Medicare

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Benefits include: Sick Leave, Vacation Leave, 11 Paid State Holidays, one (1), eight (8) hours, Paid Personal Holiday and two (2), (16) hours, Paid Professional Development Days (PDD) per fiscal year; excellent Health, Vision and Dental insurance plans; Medical and Dependent Care Reimbursement Accounts; an Employee Assistance Program; Alternate Workweek Schedules and Flextime; and, enrollment in the CalPERS retirement system.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.dsh.ca.gov
Human Resources Contact:
Carmen Shean
(916) 957-1202
SacClassificationandPay@dsh.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Office of Human Rights
(916) 573-2727
dsh.eeo@dsh.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

If you would like to apply to the Patient Cost Recovery Section, please include your application and a Statement of Qualifications (SOQ) for the hiring manager’s review. A resume may not take place of the SOQ. Your SOQ must be in Arial 12-point font, not more than two pages with one-inch margins and specifically address the questions in numerical order. The document shall be titled "Statement of Qualifications". Include your full name and position number in the top right corner. Any application package that does not address these specific questions, or is not within the guidelines listed, will not be scored.
  1. Describe your experience leading change in the workplace that involved multiple stakeholders. What was your specific role and how did you get buy-in from the stakeholders?
  2. Describe your experience communicating effectively with your peers and management. Provide a specific example of a time you worked on a project that required effective communication and what the outcome was.
  3. Describe your experience resolving questions from stakeholders using laws, regulations, or policies to support your position. How did you use them and what was the outcome?

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job