Job Posting: 9-1-1 Emergency Communications Branch Manager

California Governor's Office of Emergency Services

JC-506435
-
9-1-1 Emergency Communications Branch Manager
C. E. A.

$12,131.00 - $14,453.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 3/31/2026

Job Description and Duties

Cal OES is a dynamic and fast-paced organization with a problem-solving mentality. The department takes pride in being innovative, agile and taking bold action to advance our mission of protecting Californians from hazards of all types. Public Safety Communications (PSC) serves the state of California by providing public safety communications to the state’s first responders and oversight of the 9-1-1 system to the people of California. PSC is dedicated to the preservation and protection of human life and public safety by delivering reliable and dependable communication services keeping the public connected during times of crisis.

The goal of the Public Safety Communications 9-1-1 Emergency Communications Branch is to enable Public Safety  Answering Points (PSAPs) to provide the fastest, most reliable, and cost-effective access to emergency services for any 9-1-1 caller in California from any communications device.

This position oversees the 9-1-1 system, 9-8-8 system, and Emergency Communication systems and all materials management, fiscal operations, and human resources administrative functions for the 911 Emergency Communications Branch within PSC.

The incumbent manages through subordinate supervisors to plan, organize and direct the work of the multidisciplinary professional and administrative staff of the 911 Emergency Communication Branch and is responsible to manage all matters relative to 9-1-1 Branch that includes almost $1 billion in contracts related to 9-1-1 and 9-8-8, the interaction with over 40 Public Safety Answering Points (PSAPs),11 9-8-8 Lifeline Crisis Centers, 6 mutual aid regions, Emergency Support Function 2, Outage reporting, and statewide interoperability. 

This position requires the incumbent to be responsible for establishing and administering the policies, processes, and procedures that are used to deliver and manage the 9-1-1, 9-8-8 systems, and Emergency Communications Systems. Many of these policies are undefined and require an understanding and application of innovative technical solutions. It is critical that the incumbent be able to maintain a high level of professionalism, diplomacy, and tact as this position must be able to successfully communicate with individuals as well as the Legislature, Control Agencies, State and Local Public Safety Agencies, Long Range Planning Committee (LRPC), and the 9-1-1 Advisory Board, 9-8-8 Technical Advisory Board, California Statewide Interoperability Executive Council, and the program management functions that support these agencies. 

This bulletin has been extended. Applicants who have previously applied do not need to reapply, as their applications remain under consideration.

You will find additional information about the job in the Duty Statement.

Working Conditions

Hybrid Telework: This position is eligible for a hybrid work schedule. Additional in office days may be required based on the business need.

Conflict of Interest (COI): This position is designated under the Conflict of Interest Code and is required to complete Form 700 within 30 days of appointment. Failure to comply with the Conflict of Interest Code requirements may void the appointment.

Minimum Requirements

This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below.

Additional Documents

Position Details

Job Code #:
JC-506435
Position #(s):
163-735-7500-001
Working Title:
9-1-1 Emergency Communications Branch Manager
Classification:
C. E. A.
$12,131.00 - $14,453.00 B
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Career Executive Assignment - Non Tenured, Full Time

Department Information

The California Governor’s Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.

Cal OES is an all-hazards emergency management, homeland security, victim services, public safety communications, and disaster response and recovery public safety agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides extensive training to enhance the understanding of emergency and incident management to all employees.

Public Safety Communications (PSC) serves the state of California by providing public safety communications to the state’s first responders and oversight of the 9-1-1 system to the people of California. The PSC is dedicated to the preservation and protection of human life and public safety by delivering reliable and dependable communication services keeping the public connected during times of crisis.

In the event of an emergency:
Governor’s Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees. As an employee, you may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites.

For more information about Public Safety Communications division may be found here: CA 9-1-1 Emergency Communications Branch | California Governor's Office of Emergency Services
Department Website: http://www.caloes.ca.gov

Special Requirements

Applicants who fail to follow the Statement of Qualifications guidelines and provide the required application documents will be eliminated from this examination process. When preparing your Statement of Qualifications, you are required to follow these guidelines:
  • Responses to the Statement of Qualifications must be addressed and numbered in the same order as is listed on the bulletin.
  • Information provided must be complete and presented in a clear and concise manner.
  • Responses must be typewritten on 8 1/2" x 11" paper, using 11-point, Arial font.
  • Responses must be limited to five (5) single side pages.
  • One-inch margins must be used.
  • Specific examples must be provided.
  • Note: Resumes do not take the place of the Statement of Qualifications.
Application (STD 678) Requirements:
  • List the Job Code (JC) and Position Number for this position in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” section on the State Application, STD. 678.
  • List your most current employment history first in the “EMPLOYMENT HISTORY” section on the STD. 678.
  • Provide the “From” and “To” dates with the month, day and year, the “Hours Per Week” that you worked and the Total Worked (Years/Months). You may include overtime hours.
  • You must complete the “DUTIES PERFORMED” on the State Application (do not note “see attached resume” in this section). Failure to comply and your application is considered incomplete.
  • Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.
NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.

**A candidate pool may be established for subsequent vacancies.**
**All hires may be subject to a criminal background check.**
**We encourage applicants to apply electronically.**

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 3/31/2026

Who May Apply

Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California.

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Governor's Office of Emergency Services
Recruitment
Attn: Examinations - CEA
3650 Schriever Ave
Mather, CA 95655

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Governor's Office of Emergency Services
Human Resources
Examinations- CEA
10370 Peter A McCuen Boulevard
Mather, CA 95655
Please drop off at HR Window; Second Floor. This excludes holidays and weekends.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section and the Special Requirements section of this bulletin for the filing instructions requirements and the SOQ questions. Applications submitted without the SOQ will not be considered.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Examination Qualification Requirements

All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement.

Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.

General Qualifications

State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

Knowledge and Abilities

Applicants must demonstrate the ability to perform high administrative and policy – influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:

(1) Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department's or agency's Equal Employment Opportunity Program Objectives; and a manager's role in the Equal Employment Opportunity Program.

(2) Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department's or agency's Equal Employment Opportunity objectives.

These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):

CEA Level A - Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

CEA Level B - Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

CEA Level C - Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Knowledge of the organization and functions of the CA 9-1-1 system, CA 9-8-8 system, Emergency Communications, CA 9-1-1 Emergency Communication Branch, and State Emergency Telephone Number Account (SETNA).
  • Broad administrative or program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies related to     9-1-1, 9-8-8, and Emergency Communications.
  • Experience providing end-to-end leadership of a technical product lifecycle, ensuring successful delivery across all development and deployment phases.
  • Proven ability to manage large-scale programs, complex budgets, and high-value contracts
  • Strong strategic planning, policy development, and organizational leadership skills
  • Experience working collaboratively with diverse stakeholders across government, public safety, and regulatory environments
  • Excellent analytical and problem-solving skills along with the demonstrated ability for achieving positive results.
  • Experience at the managerial level in public administration, personnel management, leadership and supervision which demonstrates the ability to manage, mentor and motivate a multi-disciplinary subordinate team.
  • Ability to develop constructive and cooperative working relationships with others and maintaining them over time. 
  • Ability to gain confidence and support of top level management and advise them on a wide range of administrative and other matters.
  • Experience in developing and negotiating policy and legislation, including testimony before legislative committees. 
  • Experience developing and managing comprehensive training and staff development for multi-level staff. 
  • Possess excellent written and verbal communication and negotiation skills, public relations, analytical, decision-making and time management skills.
  • Must possess integrity, a high degree of initiative, dependability, tact, flexibility, and sound judgment. 
  • Comfortable in making public presentations and establishing a level of credibility and trust with those they are addressing. 
  • Flexible and adaptable; works well in a high volume, demanding environment with multiple priorities and display calm professionalism in all situations. 
  • Outstanding organizational skills with attention to detail while still maintaining a big picture perspective. 
  • Action oriented and results driven; able to get things done working with others. Ability to represent the agency in dealings with other government agencies and private entities in a way that reflects well on the agency.

Examination Information

The examination process will consist of a candidate's application (form STD 678), resume, and statement of qualifications (SOQ) by a departmental evaluation panel. The Statement of Qualifications will be used to evaluate your experience as it relates to the "Evaluation Criteria" and may also serve as documentation of each candidate's ability to present information clearly and concisely in writing since this is a critical factor to successful job performance. The Application, Resume, and Statement of Qualifications may be the only basis for your final score and rank on the eligible list. The most qualified candidates may be scheduled for an interview as part of the examination process, if it is deemed necessary in order to make a decision.

If you meet the requirements stated in this announcement, you may take this competitive examination. Possession of the Examination Qualifications requirements does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of others who take this examination, and all successful candidates will be ranked according to their scores.

A minimum rating of 70% must be attained in the Examination to obtain list eligibility for this position. All candidates will receive written notification of their examination results.

The results of this examination will only be used to fill this position. Applications will be retained for twelve months.

Hiring interviews for the Job may be conducted with the most qualified candidates.

The examining Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

Special Testing Arrangements

If you have a disability and need special testing arrangements, answer the Reasonable Accommodations question appropriately on your Application (STD 678). You will be contacted to make specific arrangements. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this announcement.

Benefits

Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

  • Free Parking
  • Electric Carport
  • Excellent CalPERS state pension plan
  • 401(k) and 457(b) Plans
  • Flexible Schedules
  • Generous paid time off
  • Health, dental & vision insurance for the employee or the employee's family
  • Investment in careers development

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.caloes.ca.gov
Human Resources Contact:
Examinations - EC
(916) 845-8329
Examinations@caloes.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 845-8527
EEO@CalOES.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

To ensure your application package is accepted, carefully review the Statement of Qualifications filing guidelines in the Special Requirements section of this bulletin.

The Statement of Qualifications should describe a narrative of your experience relevant to each of the factors listed below; examples must be provided to justify the experience described. You must provide individual responses, numbered and in the following order:

  1. Demonstrate your experience providing leadership through strategic thinking in the planning, coordination, and administration of complex, multi-million-dollar projects. Include the project scope, budget size, leadership role, and outcomes.
  2. Experience in developing statewide policies as well as having significant influence on policies at the Local and Federal levels. Please give examples of both the statewide policies you developed as well as the Local and Federal policies you had influence over.
  3. Provide one or more examples that demonstrate your experience developing and facilitating solutions to complex governmental problems while working collaboratively with multiple levels of an organization. Include your role, the stakeholders involved, and the outcome.
  4. Describe your work experience in technical, operational, and standards development, as well as fiscal administration, of a system or program. Include where and when you gained this experience, and provide at least one example of a system and/or program you worked on.
  5. Describe your leadership skills and provide specific examples of your ability to think strategically and collaborate with senior leadership to develop effective regulations, policies, procedures, or processes.
  6. Describe your ability to effectively communicate and work collaboratively with senior and executive staff as well as establish strong relationships with industry professionals, members of the legislature, executives, and governance/advisory boards. Provide specific examples that demonstrate your communication skills, relationship-building abilities, and outcomes.

For assistance with uploading your documents or SOQ? Check out helpful how-to videos here: Work4CA: How to Get a State Job Series - YouTube 

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job