Job Posting: Information Technology Specialist I / Business Analyst

Department of Social Services

JC-507170
-
Information Technology Specialist I / Business Analyst
INFORMATION TECHNOLOGY SPECIALIST I

$6,513.00 - $10,537.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 2/19/2026

Job Description and Duties

If you have a passion to be a part of a team that works to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families, then this is the place for you!

The Information Systems Division works in collaboration with programs and county agencies, to provide solutions to systems that assist, families access essentials such as, but not limited to, medical services, care providers, groceries, and transportation.

The California Department of Social Services’ (CDSS) Information Systems Division (ISD) has an amazing opportunity for an Information Technology Specialist I (ITS I)/ Business Analyst to join a dynamic team and make a difference in many young Californians’ lives. Under the direction of an IT Supervisor II, the ITS I will support planning, analysis, and delivery of IT solutions, ensuring business requirements are translated into effective technical solutions and projects are executed efficiently.

Additionally, the incumbent will act as the project staff for the required analytical studies to determine the optimum solutions and prepare Project Approval Lifecycle (PAL) Framework documents, Budget Change Proposals (BCPs), and Federal Grant Funding requests necessary to obtain the required approvals and funding to implement solutions.

The duties of this position are focused on the Software Engineering domain; however, work may be assigned in other domains as appropriate.

The following includes the key duties and/or responsibilities of the IT Specialist I/Business Analyst position:

•Support low-to-moderate complexity projects: develop specifications, analyze data, document processes,identify gaps, and propose solutions.
•Collaborate with the Project Manager and project support team to develop impact and gap analyses, preparesolicitation documents, and participate on the proposal evaluation team to review vendor submissions
•Plan, implement, and coordinate project activities with internal teams, external partners, vendors, and oversightagencies.
•Maintain strong collaboration with project leadership, agency staff, program teams, advocacy groups, andstakeholders.
•Prepare Project Approval Lifecycle (PAL) documents, Budget Change Proposals (BCPs), and Federal GrantFunding requests for project approvals and funding.
•Analyze workflows, identify inefficiencies, and support process improvements.

If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey.

Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov. For guidance on applying for a state job, visit Three Steps to a State Job  

Follow us on LinkedIn to stay updated on our latest opportunities.

You will find additional information about the job in the Duty Statement.

Working Conditions

• Work-Life Balance: Work-life balance is fostered through measures like telework and adjustable schedules,allowing personal and professional lives to thrive together.

• Career Growth and Training: A focus on career growth and training to engage and retain a diverse talentpool that aligns with the organization's mission and vision.

• Learning and Development: Emphasizing continuous learning, CDSS offers onsite and virtual StatewideTraining programs to ensure that employees remain at the cutting edge of their fields.

• Diversity, Equity, and Inclusivity: A work culture that emphasizes a culture of diversity and inclusivity, offeringtangible rewards and recognizing the intrinsic value of varied perspectives and collaboration.

• Generous State Benefits: Comprehensive health and dental insurance, long-term disability insurance, 11paid holidays per year, paid time off, defined benefit retirement program, commute program, employeewellness programs, employee assistance programs, and medical/dependent care reimbursement accounts.

This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance of the State Capitol, parks, restaurants, farmers’ markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.

This position is eligible for hybrid work in accordance with the Governor’s Executive Order N-22-25 and at the sole discretion of the Department of Social Services under California Government Code Section 14200. All telework schedules are subject to change and may be re-evaluated at any time. The incumbent will be expected to report for in office work and attend work related in-person events as deemed operationally necessary. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the CDSS policies. For positions advertised in more than one location, headquarter location may be designated on the selected candidate's primary residence location, and/or the closest CDSS location in accordance with operational need and available space. The successful candidate must reside in California upon appointment.

Please note: Regular commute is not compensable.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-507170
Position #(s):
800-712-1402-010
Working Title:
Information Technology Specialist I / Business Analyst
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$6,513.00 - $8,729.00 A
$7,163.00 - $9,599.00 B
$7,864.00 - $10,537.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
2
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

ISD supports CDSS’s mission to preserve and strengthen families by delivering IT solutions that enable programs to efficiently connect families with essential services. The division collaborates with programs and counties to ensure IT systems meet statewide service delivery needs.

CDSS Guiding Principles

Diversity. Equity. Inclusion. Accessibility. Belonging.
We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

Community Engagement
We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

Empowerment
We engage, operate, and advocate from the understanding that each community and person have desires and capabilities to lead in their own life.

Quality Services
We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

Data Defined Outcomes
We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position. Resumes, cover letters, and other materials will not be accepted in place of the required SOQ.

A resume is not required, but it is strongly encouraged.

Special Note: Please list all valid industry certifications on the State application form (STD 678)

Applications submitted without an SOQ may be disqualified for this position. Do not include any confidential information in any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

To be considered for this position, applicants must submit a Statement of Qualifications (SOQ). The SOQ must be no more than two pages in length, single-spaced, using Ariel 12-point font, and must have the applicant's first and last name and Statement of Qualifications in the upper left corner. The SOQ must be completed and numbered in the exact order presented and provide responses to each of the following questions.

Please explain your experience as it relates to the following questions below:

1) Provide an example of a project or initiative you led or supported as a Business Analyst. Describe howyou gathered requirements, analyzed workflows, identified gaps, and ensured the solution aligned withbusiness goals. Highlight steps taken to ensure successful execution and measurable outcomes.

2) Describe key leadership, collaboration, and facilitation qualities you demonstrated as a BusinessAnalyst. Include examples where you influenced or guided teams, stakeholders, or cross-functionalgroups to achieve project objectives, resolve conflicts, or drive consensus.

3) Discuss your experience analyzing technical or system issues, translating findings for non-technicalstakeholders, and recommending solutions that improved business processes or outcomes. Includeexamples of how your analysis impacted decision-making or project delivery.

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to the appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 2/19/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P. O. Box 944243 - MS 8-15-58
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services
California Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications - Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strategic project planning and execution to meet business objectives.
• Business analysis: gathering requirements, documenting processes, and translating needs into ITsolutions.
• Project management knowledge (PMBOK, CA-PMF) and experience supporting projects from initiation todelivery.
• Business analysis experience, including the knowledge domains of the Business Analysis Body ofknowledge (BABOK).
• Experience preparing PAL, BCPs, and funding documentation.
• Data analysis: interpreting and integrating data across projects.
• Collaboration with multidisciplinary teams and stakeholders.
• Problem-solving and communication of technical issues to non-technical audiences
• Experience developing project schedules using MS Project or similar tools.

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
o 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
o 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
o 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Click here to view all the attractive benefits available to state employees!


Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Vaishali Patwardhan
(916) 562-5385
Vaishali.Patwardhan@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Personal Leave Program (PLP) 2025

Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.
To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement: CalCareers Exam/Assessment Search

Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job