Job Posting: IT Help Desk Technician

Office of Energy Infrastructure Safety

JC-509907
-
IT Help Desk Technician
INFORMATION TECHNOLOGY TECHNICIAN

$4,133.00 - $6,613.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 3/25/2026

Job Description and Duties

This position may work up to 1500 hours per year/in a 12 consecutive month period.

The reporting location for this position is the California Natural Resources Agency Building located at 715 P Street, Sacramento, CA 95814.  

Under the initial close supervision of the IT Operations Supervisor, the incumbent will perform routine support tasks, following well-defined procedures for the IT Operations Unit’s services. Incumbent will provide on-site IT and possible audio/visual support for meetings physically located throughout the State of California, resolve client incidents and requests for Tier 1 help desk, troubleshoot routine issues, maintain IT equipment, and other related activities.

IT and Audio/Visual Support: Provide on-site information technology and audio/visual (A/V) support on an as-needed and as-requested basis for meetings and events physically located throughout the State of California. This includes, but is not limited to, setting up and testing microphones, microphone systems, webcams, and other audio/visual equipment prior to meetings; configuring and testing remote meeting events in Microsoft Teams, Zoom, and other systems; coordinating with staff on dates, times, and locations for events requiring on-site IT and/or A/V support; and placing orders for additional IT and A/V equipment as necessary.

Occasional travel may be required up to 15%. Possession of a valid driver’s license is required when operating a state owned or leased vehicle.

Training and Development Assignments may be considered.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is headquartered in Sacramento and may be eligible for a hybrid telework schedule for applicants residing in California, in accordance with Government Code Section 14200 and the Department’s current telework policy. A hybrid schedule typically includes working remotely and physically reporting to the office a minimum of two days per week; however, the specific number of in-office days and the overall telework schedule are subject to change at the sole discretion of the Department based on operational needs, policy changes, or direction from State leadership. Employees may be required to report to their designated work location with minimal notice. Telework does not alter the terms and conditions of employment, essential job functions, or compliance with departmental policies.

Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in payOccasional travel may be required to travel throughout the state of California up to 15% of the work time. 

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-509907
Position #(s):
681-600-1400-981
Working Title:
IT Help Desk Technician
Classification:
INFORMATION TECHNOLOGY TECHNICIAN
$4,133.00 - $5,538.00 A
$4,485.00 - $6,011.00 B
$4,934.00 - $6,613.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
2
Work Location:
Sacramento County
Telework:
In Office
Job Type:
Permanent Intermittent - 1500 Hours

Department Information

The mission of the Office of Energy Infrastructure Safety (Energy Safety) is to advance long-term utility infrastructure safety through data-driven, wildfire mitigation evaluation and compliance, excavation standards and education, in collaboration with local, state, and federal agencies, and in support of improved utility infrastructure, safety culture, and innovation.

To take a look at Energy Safety as a destination employer, view this YouTube video

Energy Safety participates in E-Verify. If you apply for and are selected for a position, Energy Safety will provide the federal government with your Form I-9 information upon appointment. To confirm you are authorized to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify

Department Website: https://energysafety.ca.gov/

Special Requirements

  • The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.

This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete Form 700 within 30 days of appointment.

Candidates that believe they meet the Minimum qualifications based on a pattern of education from the classification description (specifications) must provide a copy of your degree/transcripts and/or license along with your application (STD. 678) to be considered for this position. If selected for the position official sealed transcripts will be required prior to appointment.

Individuals who are new to state service must have list eligibility in order to gain employment with any state agency. Click here to learn more about examinations available online.

DO NOT include any confidential information to your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.)

SROA/SURPLUS Applicants: You must check the SROA/Surplus as your claimed method of eligibility and attach your SROA/Surplus letter as an additional document.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 3/25/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Office of Energy Infrastructure Safety
HR - Mailing
Attn: Class & Pay
715 P Street, 15th Floor
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Office of Energy Infrastructure Safety
HR - Drop Off
Clas & Pay
715 P Street, 15th Floor
Sacramento, CA 95814
Non-operational on weekends and state holidays
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - Statement of Qualifications (SOQ) is a discussion of how an applicant's education, training, experience, and skills meet the criteria in the duty statement and qualify the applicant for the position.

    Please include a 1-2 page(s), 12-point font, Statement of Qualifications (SOQ) that describes your experience as it relates to this position/Duty Statement. Resumes and cover letters will not take the place of the SOQ.

    Failure to include and complete the SOQ may result in disqualification for interview.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Customer Service Skills: Ability to provide technical support to non-technical staff with patience and clarity.
  • Troubleshooting Expertise: Proven experience diagnosing and resolving hardware, software, and connectivity issues.
  • Technical Knowledge: Familiarity with specific operating systems (Windows 11, macOS), mobile device management, and Microsoft 365.
  • Industry Certifications: Possession of entry-level certifications like CompTIA A+, Network+, or Microsoft Fundamentals.
  • Adaptability: Ability to perform effectively in fast-paced environments with changing priorities.
  • Communication: Strong verbal and written skills for documenting tickets and explaining technical solutions.
  • WordPress Skills: Skills should include the ability to create and edit posts, manage media libraries, and navigate the Gutenberg block editor to update website content without altering underlying code.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package, some benefits include:

  • Medical Benefits, including health, dental, and vision insurance
  • Paid Holidays and leave
  • Defined benefit retirement program
  • Savings Plus Program (401(k), 457)
  • Commute Program
  • Employee Wellness Program
  • Employee Assistance Program
  • Medical/Dependent Care Reimbursement Account

Some added benefits include: Flexible Work Hours, Telework Opportunities, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Long Term Care, Group Legal Services, and Reimbursement Accounts.

Click here to view all the benefits available to state employees!

Permanent intermittent employees may become eligible for benefits based on hours worked: Eligibility is achieved after working 480 paid hours in a control period (January–June or July–December) and maintained by working 480 hours per control period or 960 hours over two consecutive control periods.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://energysafety.ca.gov/
Human Resources Contact:
Class & Pay
(916) 902-5927
Careers@energysafety.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 212-5452
EEO@energysafety.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Instructions

If submitting your completed Application Package by mail or hand delivery, you must include the Position # 681-600-1414-XXX and the Job Control # JC-509907 in the “Examination or Job Title for which you are applying” section on the STD. 678.  

Note: If you are applying for multiple positions, you must complete a STD. 678 for each position separately. Incomplete applications or applications received with multiple positions listed on one application will not be considered.

Employment History on the STD 678 must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Eligibility Information

To be appointed you must satisfy one of the following requirements:

  1. List Eligibility – Successfully complete the civil service exam for CLASSIFICATION. Click here for more information on how to apply for the exam. NOTE: Please refer to the exam bulletin for the frequency of administration of this exam.
  2. Transfer Eligibility – Must have current employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above)
  3. Reinstatement Eligibility – Previously obtained permanent employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above).

In some special circumstances, candidates who meet the Minimum Qualifications for the position, but who do not have one of the types of eligibility listed above, may be hired. However, this is rare, and the preferred method of appointment is through eligibility as described above.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job