Job Posting: External Stakeholder Analyst

Department of Social Services

JC-510100
-
External Stakeholder Analyst
ANALYST II

$6,031.00 - $7,547.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 3/17/2026

Job Description and Duties

The Child Welfare System Branch (CWSB) is seeking a highly skilled and adaptable analyst with demonstrated expertise in either child welfare programs or information technology. The ideal candidate brings strong analytical judgement, exceptional written and verbal communication skills, and the ability to effectively engage diverse stakeholders. This is a unique opportunity to contribute to statewide initiatives while advancing your professional growth in a collaborative, mission-driven environment. 

The External Stakeholder Analyst within the External Stakeholder Coordination Unit (ESCU) serves as a pivotal role in advancing statewide adoption of the Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) and strengthening the Child Welfare Contributing Agency (CWCA) program. This position leads and coordinates strategic initiatives that support system integration and cross-agency collaboration to improve program effectiveness. 

The incumbent will cultivate and sustain strong partnerships with external stakeholders, support external system coordination, advance the development of the CWCA program, and promote successful user adoption of CWS-CARES. Responsibilities include developing and refining criteria, timelines, business processes, agreements and policy framework to ensure CWS-CARES serves as the statewide system of record for child welfare. This role requires strategic thinking, sound judgement, and the ability to translate complex technical and programmatic requirements into clear, actionable solutions.

Top candidates will be invited to participate in the interview process. The interview process will consist of two components; an in-person 30 minute written exercise designed to evaluate analytical and critical thinking skills, followed by a virtual panel interview to further assess qualifications, experience and overall fit for the position. Due to the critical need for this position, the interview process is anticipated to occur within four weeks of the final filing date for this recruitment. 

This position is subject to fingerprinting clearance from the Department of Justice and Federal Bureau of Investigation. 

If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey.

Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov. For guidance on applying for a state job, visit Three Steps to a State Job. 
 
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You will find additional information about the job in the Duty Statement.

Working Conditions

Working conditions for this position are based in a three-story, secured office building located in Natomas. Complimentary parking is available onsite. On designated in-office days, the selected candidate will work in a shared, open-office environment. 


This position is eligible for hybrid work in accordance with the Governor’s Executive Order N-22-25 and at the sole discretion of the Department of Social Services under California Government Code Section 14200. All telework schedules are subject to change and may be re-evaluated at any time. The incumbent will be expected to report for in office work and attend work related in-person events as deemed operationally necessary. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the CDSS policies. 

Please note: Regular commute is not compensable. 

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-510100
Position #(s):
800-530-5393-710
Working Title:
External Stakeholder Analyst
Classification:
ANALYST II
$6,031.00 - $7,547.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

The Child Welfare System Branch (CWSB) is responsible for providing support and oversight for the maintenance and operation of the Child Welfare Services/Case Management System (CWS/CMS) and the development and implementation of the Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) statewide information technology projects. The CWSB works in direct partnership with the Office of Technology & Solutions Integration (OTSI), the CWS/CMS project vendor, state oversight entities, and the Administration for Children and Families (ACF). 

The CWSB is an integral part of the Child Welfare Digital Services (CWDS) organization. The CWDS is a collaboration of state and local government agencies that support our shared stakeholders through technology to assure the safety, permanency, and well-being of children and youth at risk of abuse, neglect, or exploitation. The CWDS is dedicated to building an innovative statewide 21st century information technology application that responds to users' needs while maintaining the best standards for security and data integrity to aid child welfare professionals. 

CDSS Guiding Principles   
 
Diversity. Equity. Inclusion. Accessibility. Belonging. 
We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS. 
Community Engagement 
We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services. 
Empowerment 
We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life. 
Quality Services 
We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved. 
Data Defined Outcomes 
We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability. 

Special Requirements

We are NOT requesting a SOQ for this recruitment.  

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission. 

The scoring for this recruitment will be based solely on the information provided within the State Application (STD 678). Therefore, it is essential that applicants complete all sections of the State Application (STD 678) completely and accurately. 

When listing University or College information, applicants must clearly specify the diploma, degree or certificate earned. 

Evaluation of qualifications will be based on the number of years of experience performing duties relevant to this position. Employment history entries that contain incomplete or missing dates will not be considered for scoring purposes. 

When describing prior experience and job responsibilities, applicants are strongly encouraged to align their qualifications and work history with the duties outlined in the duty statement and the desired qualifications identified in this job announcement. 

Please be aware: To ensure a fair and consistent evaluation process, only the State Application (STD 678) will be reviewed. Applicants are advised that supplemental documents (e.g., cover letters, CVs, resumes, or statements of qualifications) will not be evaluated as part of this recruitment. 

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire. 

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment. 

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 3/17/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P. O. Box 944243 - MS 8-15-58
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services
California Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Applicants should highlight their knowledge, skills, and experience related to the below desirable qualifications within their State Application (STD 678).  
  • Knowledge of and experience working in Child Welfare Programs (e.g. Adoptions, Dependency Court, Emergency Response, Family Maintenance, Family Reunification, Foster Care Eligibility, Resource Family Approval).
  • Knowledge of and experience working in Information Technology (e.g. Agile Principles, Business Requirements, Data Element Mapping, Iterative Design, Service Desk). 
  • Ability to communicate concisely and clearly (verbal and written), exercising tact and diplomacy within the organization and with external partners. 
  • Experience leading large meetings and using strong verbal and written communication skills to present complex information. 
  • Talent for identifying, improving, and streamlining complex work processes. 
  • Ability to plan, organize, communicate, and adapt to changing assignments and priorities, and work effectively under pressure to meet deadlines. 
  • Experience using Microsoft Office Suite, MS Teams, and SharePoint. 
  • Excel intermediate or advance proficiency level.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT
• Public transit (mass transit) passes. 
       o 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
       o 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders 
       o 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Click here to view all the attractive benefits available to state employees!


Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Kelsey Gillis
(916) 891-3147
Kelsey.Gillis@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Personal Leave Program (PLP) 2025

Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions. 

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.   
To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:
 
Successful examination applicants are placed on an eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job