Job Posting: Corrective Action Manager

Department of Social Services

JC-514182
-
Corrective Action Manager
SUPERVISOR I

$7,172.00 - $8,910.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 4/17/2026

Job Description and Duties

Are you passionate about improving program performance and supporting counties in delivering timely and accurate benefits to Californians in need? The CalFresh Operations Bureau is seeking a dynamic and results-driven leader to serve as a Corrective Action Supervisor (Supervisor I) in the Corrective Action Unit. This is an exciting opportunity to make a measurable impact on the effectiveness of California’s largest nutrition assistance program while working collaboratively with a dedicated and mission-focused team.

The Corrective Action Supervisor plays a key role in strengthening county performance and supporting statewide efforts to reduce the CalFresh Payment Error Rate (PER) and improve Application and Recertification Processing Timeliness (APT/RPT). Under the general direction of the County Technical Assistance Section B Chief, the Corrective Action Supervisor (Supervisor I) oversees the daily operations of the Corrective Action Unit and provides direct supervision to a team of Analysts I/II. The incumbent ensures that corrective action strategies are well-coordinated, data-driven, and effectively implemented in partnership with County Welfare Departments (CWDs) and internal program divisions.

50% travel is required.

This is a 12-month limited term position and may be extended to a maximum of 24-months and/or may become permanent based on operational needs.

If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey.

Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov. For guidance on applying for a state job, visit Three Steps to a State Job. 
 
Follow us on LinkedIn to stay up to date on our latest opportunities. 

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is eligible for hybrid work in accordance with the Governor’s Executive Order N-22-25 and at the sole discretion of the Department of Social Services under California Government Code Section 14200. All telework schedules are subject to change and may be re-evaluated at any time. The incumbent will be expected to report for in office work and attend work related in-person events as deemed operationally necessary. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the CDSS policies. 

Please note: Regular commute is not compensable. 

For positions advertised in more than one location, headquarter location may be designated on the selected candidate's primary residence location, and/or the closest CDSS location in accordance with operational need and available space. The successful candidate must reside in California upon appointment.

This job advertisement has also been listed in the following counties: Sacramento, Fresno and Los Angeles

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-514182
Position #(s):
800-252-4800-955
Working Title:
Corrective Action Manager
Classification:
SUPERVISOR I
$7,172.00 - $8,910.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
United States
Telework:
Telework
Job Type:
12 Month Limited Term - Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

The CalFresh Branch oversees the administration of CalFresh, California's version of the Supplemental Nutrition Assistance Program (SNAP), and the California Food Assistance Program (CFAP) with the mission of ensuring that all eligible Californians have access to the food benefits available to them and that the Branch supports the provision of excellent customer service while upholding program integrity. The CalFresh Branch is comprised of the Policy Bureau, Operations Bureau, and Technical Assistance Bureau.  

CalFresh is federally mandated, and in California, is state-supervised and county-operated.  The Branch also oversees the administration of Disaster CalFresh, as needed, and several state-funded food benefit initiatives. CalFresh is the largest food program in California and provides an essential hunger safety net. 

CDSS Guiding Principles   
 
Diversity. Equity. Inclusion. Accessibility. Belonging. 
We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS. 
Community Engagement 
We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services. 
Empowerment 
We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life. 
Quality Services 
We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved. 
Data Defined Outcomes 
We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability. 

Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission. 

An SOQ containing no more than 1,000 words highlighting your experience must accompany the application. Applications without SOQs will not be considered. 
Please note: Cover letters and resumes do not take the place of an SOQ. 

Your SOQ must specifically address the following questions:

1. Describe your knowledge of, experience with, and/or interest in social safety net programs, including CalFresh.

2. Describe your experience analyzing program performance data to identify root causes of errors or deficiencies. How did you use your findings to develop corrective actions or improvement strategies, and what were the results?

3. Provide an example of how you have led or coordinated efforts among multiple stakeholders (e.g., counties, state divisions, or external partners) to implement corrective measures or process improvements. What challenges did you encounter, and how did you ensure successful outcomes?

For helpful guidance on writing an effective SOQ, please see our Work4CA guide and video Work4CA: How to Write a Statement of Qualifications (SOQ).

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire. 

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment. 

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/17/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P. O. Box 944243 - MS 8-15-58
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services
California Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications - (SOQ) IS REQUIRED. Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission. 
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The ideal candidate for the Corrective Action Supervisor (Supervisor I) position will be a motivated, solutions-oriented professional who is passionate about improving program performance and supporting counties in achieving excellence in CalFresh operations. The candidate should possess strong leadership, analytical, and communication skills and demonstrate the ability to manage competing priorities in a fast-paced environment.

The most competitive candidates will possess the following qualities and experience:
  • Proven ability to lead, motivate, and develop staff to achieve unit and organizational goals. Experience providing constructive feedback, managing workloads, and fostering a positive and inclusive work environment.
  • Strong ability to interpret and analyze data, identify trends, and translate complex information into clear, actionable recommendations. Experience using data to inform decision-making and improve operational performance.
  • Understanding of CalFresh or similar public assistance programs, including policies, processes, and performance measures related to timeliness, accuracy, and payment error rate (PER).
  • Experience participating in or supporting corrective action, quality control, or performance improvement initiatives at the state or county level. Familiarity with root cause analysis and continuous improvement principles.
  • Demonstrated ability to build and maintain effective working relationships with internal and external partners, including County Welfare Departments, state program divisions, and federal representatives.
  • Excellent communication skills, including the ability to write clearly and concisely, prepare reports and presentations, and effectively convey complex information to diverse audiences.
  • Strong organizational skills and attention to detail. Ability to balance multiple assignments, meet deadlines, and adapt to changing priorities while maintaining high-quality deliverables.
  • Demonstrates initiative, creativity, and adaptability in identifying and implementing solutions to improve program operations and service delivery.
  • Maintains professionalism, integrity, and tact in sensitive or high-pressure situations. Exercises sound judgment and discretion in managing information and making recommendations.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT
• Public transit (mass transit) passes. 
       o 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
       o 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders 
       o 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Click here to view all the attractive benefits available to state employees!

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Genoveva Flores
(916) 776-3791
genoveva.flores@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Personal Leave Program (PLP) 2025

Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.   
To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:
 
Successful examination applicants are placed on an eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job