Job Posting: Help Desk Specialist

Department of General Services

JC-515068
-
Help Desk Specialist
INFORMATION TECHNOLOGY SPECIALIST I

$6,513.00 - $10,537.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 4/28/2026

Job Description and Duties

This position is Hybrid and eligible for telework up to three (3) days a week, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Excellence in the Business of Government! 

Come join a team that creates:

  • A collaborative team atmosphere founded upon ethics, integrity, and stewardship.
  • A positive work environment that is open to change and invites its workforce to challenge processes.
  • An opportunity for individuals to utilize their knowledge, skills, and experience to grow within the department.

Under direction of the Information Technology Supervisor II, the IT Specialist I in the Department of General Services, Enterprise Technology Solutions within the Client Services domain acts as a technical support for hardware and software on multiple technology platforms, serving as the technical specialist performing a variety of complex analytical studies, including problem solving, incident management, request fulfillment, researching solutions and additional activities for the support of the Department of General Services' (DGS) Offices and Divisions in the Greater Sacramento and West Sacramento area.

This position is designated under the Conflict of Interest Code.  The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests.  The appointee is required to complete Form 700 within 30 days of appointment and once per year.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. The Department of General Services does not participate in E-Verify for employment authorization purposes.

If you’re interested in exploring additional job opportunities at DGS, please reach out to our recruitment team; we’d love to hear from you!  Please contact us at DGSRecruitment@dgs.ca.gov.

Information about applying for a state job can be found here: Three Steps to a State Job.  Please let us know how you learned about this career opportunity by taking the brief survey that follows: Click here to take the survey!

You will find additional information about the job in the Duty Statement.

Working Conditions

  • Diversity, Equity, and Inclusivity: A work culture that emphasizes a culture of diversity and inclusivity, offering tangible rewards and recognizing the intrinsic value of varied perspectives and collaboration.
  • Career Growth and Training: A focus on career growth and training in an effort to engage and retain a diverse talent pool that aligns with the organization's mission and vision.
  • Competitive Rewards: Employees enjoy world-class benefits packages, attractive salaries, and robust pension plans, reflecting a commitment to employee well-being.
  • Work-Life Balance: Work-life balance is fostered through measures like telework and adjustable schedules, allowing personal and professional lives to thrive together.
  • Learning and Development: Emphasizing on continuous learning, DGS offers onsite and virtual Statewide Training programs to ensure that employees remain at the cutting edge of their fields.
  • Generous State Benefits: Comprehensive health and dental insurance, long-term disability insurance, 11 paid holidays per year, paid time off, defined benefit retirement program, commute program, employee wellness programs, employee assistance programs, and medical/dependent care reimbursement accounts.
  • Prime Location and Amenities: DGS's headquarters boasts features like the 7.5-acre River Walk Park, stunning views, convenient & affordable parking, and a state-of-the-art fitness center for all employees.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-515068
Position #(s):
306-072-1402-051
Working Title:
Help Desk Specialist
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$6,513.00 - $8,729.00 A
$7,163.00 - $9,599.00 B
$7,864.00 - $10,537.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
San Diego County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 a.m. - 5:00 p.m.
Work Week:
Monday - Friday

Department Information

The Department of General Services (DGS) Core Values and Employee Expectations are key to the success of the Department's Mission. That mission is to "Deliver results by providing timely, cost-effective services and products that support our customers." DGS employees are to adhere to the Core Values and Employee Expectations, and to perform their duties in a way that exhibits and promotes those values and expectations.

Special Requirements

Employment History on the STD 678 (State Application) must be complete and include employment dates, accurate hours per week, total time worked, duties and responsibilities performed, and contact names and phone numbers of supervisors. License and Certification numbers included on the STD 678 must include issue date and expiration date. Failure to indicate issue and expiration dates will result in disqualification. Resumes or other documents cannot substitute the STD 678 (State Application). Applicants who fail to submit a completed STD 678 (State Application) may be disqualified. Only the most qualified candidates will be invited to an interview.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/28/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of General Services
OHR - Mailing
Attn: Classification & Certification Unit
P.O. Box 989052
West Sacramento, CA 95798-9052

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of General Services
OHR - DROP OFF
Classification & Certification Unit
Office of Human Resources
707 3rd Street Suite 7-130, Lobby
West Sacramento, CA 95605
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications -

    REQUIRED – Statement of Qualifications. Please see the Statement of Qualifications section on the job advertisement for details and instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
CompTIA A+
CompTIA Network+
Microsoft Certified: Azure Fundamentals
Basic Knowledge of:
1. Operating System (Windows, macOS, Linux)
2. Networking fundamentals (TCP/IP, DNS, DHCP)
3. Hardware troubleshooting and configuration
4. Software installation and configuration
5. Help Desk ticketing system (ServiceNow)
6. Active Directory
7. Remote Desktop tools
8. Cybersecurity best practices
9. Strong communication and customer service skills
10. Ability to work independently and in a team
11. Time Management and organizational skills
12. Patience and professionalism under pressure

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package, some benefits include:

  • Medical Benefits, including health, dental, and vision insurance
  • Paid Holidays and leave
  • Defined benefit retirement program
  • Savings Plus Program (401(k), 457)
  • Commute Program
  • Employee Wellness Program
  • Employee Assistance Program
  • Medical/Dependent Care Reimbursement Accounts


Click here to view all the benefits available to state employees!

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: https://www.dgs.ca.gov/dgs/home.aspx
Hiring Unit Contact:
ETS Admin Unit
(916) 376-3848
ETSCareers@dgs.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Main line
(916) 376-5127
DGSEEO@dgs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Reporting Location:

Enterprise Technology Solutions
402 West Broadway, Suite 600
San Diego, CA  92101

Please specify RPA #30265 and JC-515068  on your state application.

Examination Information:

Those interested in obtaining employment with any state agency must apply and compete in the state’s merit-based recruitment and hiring process.  To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

CalCareers Exam/Assessment Search

Successful examination applicants are placed on a hiring eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareers account for specific list eligibility expiration dates and/or to re-take the examination when necessary.  

For questions regarding the examination process, please contact the DGS Examinations Unit at DGSExams@dgs.ca.gov.

Statement of Qualifications (SOQ)

The Statement of Qualifications must be typed, limited to a maximum of two pages, formatted in 12-point font, single-spaced, and with margins of one inch. Please provide your full name at the top of your submission and address the questions below with specific examples in your response.
  1. How many years of experience do you have working with ServiceNow? Please describe your experience.
  2. How many years of experience with Networking Fundamentals (TCP/IP, DNS, DHCP), Hardware troubleshooting and configuration, Software installation and configuration. Please describe your experience.
  3. How many years of experience do you have using Remote Desktop Tools? Please describe your experience.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job