Job Posting: DROP Support Manager – Public and External Affairs Division – Hybrid Option

CA Privacy Protection Agency

JC-516535
-
DROP Support Manager – Public and External Affairs Division – Hybrid Option
SUPERVISOR II

$7,872.00 - $9,781.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 5/25/2026

Job Description and Duties

Under the direction of the Assistant Deputy Director of Public and External Affairs – Delete Act (CEA A), the DROP Support Manager (Supervisor II) owns and leads day-to-day activities supporting CalPrivacy’s efforts to implement the Delete Act. This role is responsible for developing a support program that serves two user groups: everyday Californians exercising their privacy rights, and data brokers navigating compliance obligations.  The DROP support manager designs support systems, defines success metrics and creates support policies and procedures that are accessible, efficient and user-friendly. The position is responsible for managing responses to support requests coming from users of the DROP system and with the .the planning, implementation and development of a support program needed to ensure that DROP is an effective, user-friendly platform for consumers, data brokers and internal administrators. 

This position is Limited Term (12 months); it may become permanent, be extended up to 24 months, or be cancelled at any time.

This position is designated under the Conflict of Interest Code.  The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests.  The appointee is required to complete Form 700 within 30 days of appointment and once per year.

Telework is available for this position; however, changes to the telework program are at the Agency’s discretion. Remote-centered employees may be required to report in person to one of the agency's multiple reporting locations, as determined by management, and may be required to utilize a shared workspace or “hotel” when working in the office.

The headquarters for this position may be:

San Francisco – One Sansome Street, Suite 600, San Francisco, CA 94104

Los Angeles – 320 West Fourth Street, Suite 860, Los Angeles, CA 90013

Sacramento – 400 R Street, Ste. 350, Sacramento, CA 95811

Visa Sponsorship

 

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPrivacy participates in E-Verify for employment authorization purposes.

Information about applying for a state job can be found here: Three Steps to a State Job.  Please let us know how you learned about this career opportunity by taking the brief survey that follows: Click here to take the survey!

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-516535
Position #(s):
411-140-4801-XXX
Working Title:
DROP Support Manager – Public and External Affairs Division – Hybrid Option
Classification:
SUPERVISOR II
$7,872.00 - $9,781.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
United States
Telework:
Hybrid
Job Type:
12 Month Limited Term - Full Time
Work Shift:
8:00 a.m. – 5:00 p.m.
Work Week:
Monday – Friday

Department Information

The California Privacy Protection Agency (CalPrivacy)’s mission is to protect Californians’ consumer privacy. CalPrivacy implements and enforces the California Consumer Privacy Act (CCPA). Its responsibilities include: 1) rulemaking in a highly complicated, technical, sometimes contested, and nuanced area; 2) supporting awareness across California’s diverse population on issues related to privacy and data security, including the new rights provided to them by the law; and 3) administrative enforcement of those rights

Department Website: https://cppa.ca.gov/

Special Requirements

  • Employment History on the STD 678 (State Application) must be complete and include employment dates, accurate hours per week, total time worked, duties and responsibilities performed, and contact names and phone numbers of supervisors. License and Certification numbers included on the STD 678 must include issue date and expiration date. Failure to indicate issue and expiration dates will result in disqualification. Resumes or other documents cannot substitute the STD 678 (State Application). Applicants who fail to submit a completed STD 678 (State Application) may be disqualified. Only the most qualified candidates will be invited to an interview.
  • Applicants who completed their education outside of the United States (with foreign degrees/transcripts) must obtain and submit verification of US course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services.

  • Individuals who are new to state service must have list eligibility in order to gain employment with any state agency. Click here: CalCareers to learn more about examinations administered by DGS and examinations available online. 

  • The State of California is an eligible employer for the purposes of the federal Public Service Loan Forgiveness (PSLF) program. To learn more, visit: Public Service Loan Forgiveness | Federal Student Aid

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/25/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA Privacy Protection Agency
OHR - MAILING
Attn: Classification & Pay Unit
PO Box 989052
West Sacramento, CA 95798

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA Privacy Protection Agency
OHR - DROP OFF
Attn: Classification & Pay Unit
707 3rd Street, Lobby
West Sacramento, CA 95605
Visitors must use lobby phone to call HR front desk at 916-376-5400 to drop off application between:
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -


    A Statement of Qualifications (SOQ) is required. A SOQ is a discussion of how an applicant’s education, training, experience, and skills meet the criteria in the desirable qualifications. Applications without an SOQ may be rejected. A resume is optional and will not replace an SOQ.

     

    In a statement of no more than 1 page, single spaced, 12pt font, please explain how your background and experience would help you perform the responsibilities of the job described in the duty statement and desirable qualifications.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Strong customer service orientation and ability to carry-out and oversee consistent, timely, and professional responses to consumer inquiries and complaints.
  • Experience supervising teams and providing guidance, performance feedback, and support for staff development.
  • Experience translating policy goals into operational requirements, ensuring alignment with the statutory mandates.
  • Strong problem-solving skills including the ability to identify, triage, and escalate system issues efficiently and facilitate timely responses.
  • Ability to manage competing priorities in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
  • Experience working within technical applications, and ability to communicate about technically complex systems to general audiences.
  • Ability to analyze support metrics
  • Experience with implementation of government, or similar, digital services programs

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package, some benefits include:

  • Medical Benefits, including health, dental, and vision insurance
  • Paid Holidays and leave
  • Defined benefit retirement program
  • Savings Plus Program (401(k), 457)
  • Commute Program
  • Employee Wellness Program
  • Employee Assistance Program
  • Medical/Dependent Care Reimbursement Accounts


Click here to view all the benefits available to state employees!

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: https://cppa.ca.gov/
Hiring Unit Contact:
Irene Regalado
(916) 572-2900
hr@cppa.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Rhonda Riley
(916) 572-2900
hr@cppa.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Reporting Location:

California Privacy Protection Agency

The headquarters for this position may be:

San Francisco – One Sansome Street, Suite 600, San Francisco, CA 94104

Los Angeles – 320 West Fourth Street, Suite 860, Los Angeles, CA 90013

Sacramento – 400 R Street, Ste. 350, Sacramento, CA  95811

For the EEO Contact Information, please visit: https://cppa.ca.gov


Please specify RPA #29664 and JC-516535 on your state application.


Examination Information:

Those interested in obtaining employment with any state agency must apply and compete in the state’s merit-based recruitment and hiring process.  To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

CalCareers Exam/Assessment Search

Successful examination applicants are placed on a hiring eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareers account for specific list eligibility expiration dates and/or to re-take the examination when necessary.  

For questions regarding the examination process, please contact the DGS Examinations Unit at DGSExams@dgs.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job