Job Posting: Quality Improvement Manager

Department of State Hospitals

JC-521538
-
Quality Improvement Manager
SUPERVISING REGISTERED NURSE (SAFETY)

$11,074.00 - $13,867.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 6/22/2026

Job Description and Duties

Patton State Hospital, Human Resources Department, is accepting applications for at least one (1) Permanent, Full-time, Quality Improvement Manager, Supervising Registered Nurse (SRN) position in the Standards Compliance Department (SCD) under the administrative direction of the Standards Compliance Director and clinical supervision of the Nurse Administrator.

 

Responsibility: The Quality Improvement Manager is responsible for the administrative and clinical supervision of nursing staff and analysts within the Quality Improvement section and provides oversite on Performance Improvement (PI) activities, Clinical Risk Management (CRM), and Patient Safety Events; coordinates, tracks, and audits compliance with outside regulatory agencies including The Joint Commission (TJC) and California Department of Public Health (CDPH); ensures compliance with Title 22 Licensing Regulations; collaborates with department leadership, TJC Chapter Leaders, and executive staff to monitor the hospital’s sustainability plans to meet regulatory compliance; oversees CDPH and TJC licensure survey preparation activities, assigns escorts, provides chart review, and conducts tours in secured treatment areas including patient living quarters; and advises on policy matters related to quality improvement and regulatory agencies.


This position is responsible for managing a complex and demanding workload, overseeing multiple priorities and deadlines, and requires a high level of professionalism, initiative, critical thinking, and adaptability. The Quality Improvement Manager is expected to maintain confidentiality, privacy, and security of Protected Health Information (PHI) and Personal Information (PI); maintain a professional appearance and demeanor; possess excellent oral and written communication skills; have excellent organizational skills; ability to multi-task and work well under pressure; ability to work positively with all levels of level of management, supervisors, and staff; comply with hospital policies and procedures; and report to work on time.

The SRN must possess the following:

KNOWLEDGE: Professional nursing principles and techniques; medical terminology; hospital routine and equipment; and medicines and narcotics. Techniques of effective supervision; unit management; the interrelationships of all treatment activities in a hospital setting; the department's Equal Employment Opportunity objectives; a supervisor's role in the Equal Employment Opportunity Program and the processes available to meet affirmative action objectives.

 

ABILITY TO: Apply nursing techniques; observe and record symptoms and behavior; keep records and prepare reports; gain the interest, respect, and cooperation of clients; and plan, organize, and direct the work of others. Affectively contribute to the department's Equal Employment Opportunity objectives.

 

The position(s) require(s) a Drug Screening be passed prior to being hired.

In order to gain list eligibility and be appointed to the Supervising Registered Nurse (Safety) classification, please follow the link below to the exam bulletin. Failure to take the exam will result in your application not moving forward in our process. Please follow the directions carefully: Supervising Registered Nurse (Safety) Exam Bulletin.

Applicants that meet the recruitment criteria should submit an application to Human Resources- Employment Unit no later than Monday, June 22, 2026. 

You will find additional information about the job in the Duty Statement.

Working Conditions

Patton is a forensic psychiatric hospital and was established in 1890 and opened in 1893. DSH-Patton provides treatment to forensically and civilly committed patients within a secure treatment area. The hospital does not accept voluntary admissions.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-521538
Position #(s):
502-304-8096-XXX
Working Title:
Quality Improvement Manager
Classification:
SUPERVISING REGISTERED NURSE (SAFETY)
$11,074.00 - $13,867.00 T
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
San Bernardino County
Telework:
In Office
Job Type:
Permanent, Full Time
Facility:
Department of State Hospitals - Patton

Department Information

Department of State Hospitals - Patton
3102 E Highland Avenue
Patton, CA 92369
http://www.dsh.ca.gov

Department Website: https://www.dsh.ca.gov/Patton

Special Requirements

  • The position(s) require(s) a Drug Screening be passed prior to being hired.
  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
  • The position(s) require(s) Medical Clearance prior to being hired.
  • The position(s) require(s) a(n) Registered Nurse License. You will be required to provide a copy of your license prior to being hired.
All applicants may be pre-screened for breadth and depth of experience. Only the most qualified applicants may be interviewed based on screening criteria. For this reason, it is especially important that applicants take special care in thoroughly and accurately completing the application.


Unless there is a specific request to be notified via USPS mail, our main contact will be via email. Email correspondence regarding this job posting will primarily come from PattonHREmploymentUnit@dsh.ca.gov.  It is the applicant’s responsibility to check their email inbox, including junk/spam emails for any correspondence regarding their application status. In addition, applicants are encouraged to keep their CalCareers profile updated with a current telephone number, mailing address, and email.

 

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Examination/ Employment Application (STD. 678) including detailed job descriptions, hours worked per week and start/end dates (MM/DD/YYY). Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

 

A completed STD. 678 and any other relevant documents (e.g., unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers account. Please reference Job Control # 521538 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application.  Please remove any confidential information (i.e., social security number, date of birth) from your documents prior to submission.

 

Complete Application Packages (including your STD. 678 and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing.  Please submit only one application. Applicants will be disqualified from the interview process if the STD Form 678 is incomplete. That includes job titles, job duties, work address, time worked at that position, supervisor name, and supervisor phone number.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/22/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of State Hospitals
Department of State Hospitals - Patton
Attn: Human Resources - Employment Unit
3102 East Highland Avenue
Patton, CA 92369

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of State Hospitals
Department of State Hospitals - Patton
Human Resources - Employment Unit
3102 East Highland Avenue
Patton, CA 92369
HR is closed on the weekends and holidays.
07:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    Please include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your Statement of Qualifications (SOQ) should not exceed two pages, single-spaced, one-inch margins, 12-point font, and describe your knowledge and experience in the following: 

    • Managing administrative departments containing support and/or nursing employees.
    • Working with regulatory agencies including The Joint Commission (TJC), California Department of Public Health (CDPH), Disability of Rights of California (DRC), and Cal OSHA.
    • Interpreting, developing, and implementing policies and procedures.
    • Developing, implementing, and monitoring plans of correction (POC) to mitigate survey findings.
    • Utilizing computer applications (Word, Excel, PowerPoint, Outlook, and Adobe) and databases (WaRMSS, PLATO, and Tableau).
    Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Desirable Qualifications

    In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


    Highly desirable qualifications include:

    • Experience managing and supervising departmental operations and staff.
    • Knowledge of Title 22 Licensing, The Joint Commission (TJC), California Department of Public Health (CDPH), California Division of Occupational Safety and Health (Cal OSHA), and Disability Rights California (DRC) regulations.
    • Experience in developing effective local and systemic action plans to mitigate survey findings.
    • Experience coordinating and collaborating with all levels of management, internal and external stakeholders, and staff.
    • Ability to prepare clear, concise, and comprehensive managerial reports.
    • Ability to interpret regulations, hospital policies, and practices including the Nursing Policies and Procedures and Administrative Directives.
    • Knowledge and experience with Microsoft Office (Word, Excel, PowerPoint, Outlook, and Adobe) and databases (WaRMSS, Plato, and Tableau).


    Full-time employees in nursing classifications assigned to off-unit service areas are included on the mandatory overtime rotation list that will require an employee to work in a variety of settings throughout the Hospital. Additionally, staff will be required to work at least three (3) major holidays and/or high-need days during the calendar year in accordance with departmental policies and procedures.


    ***Click on the link to complete the Department of State Hospitals Recruitment Survey: DSH Recruitment Survey

    Benefits

    Please review the Benefits Summary that may also be found on the California Department of Human Resources (CalHR) website. You will find information on the benefits afforded by membership in the Public Employees’ Retirement System (CalPERS), benefits and protections provided to public employees by the State Civil Service Act, and salary ranges and a summary of the Supervising Registered Nurse classification. 

    Contact Information

    The Human Resources Contact is available to answer questions regarding the position or application process.

    Department Website: https://www.dsh.ca.gov/Patton
    Human Resources Contact:
    Human Resources - Employment Unit
    (909) 742-5550

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

    EEO Contact:
    Rachel Guerrero
    (909) 742-5243
    rachel.guerrero@dsh.ca.gov
    California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Equal Opportunity Employer

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

    Application Methods:
    Electronic (Using your CalCareer Account)
    By Mail
    Drop-off
    Print Job