Job Posting: Information Technology Manager

State Compensation Insurance Fund

JC-521657
-
Information Technology Manager
INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 6/26/2026

Job Description and Duties

About the Role

State Fund Information Technology has an exciting leadership opportunity for a hands-on, service-focused Supervisor II to lead our Client Services, Field Support operational teams. This position is central to delivering responsive, secure, and customer-centered technology services across State Fund by overseeing daily support operations, elevating service delivery practices, and driving continuous improvement.

Under the general direction of the Information Technology Manager I, the Information Technology Supervisor II provides leadership, direction, and oversight for teams responsible for service desk support, endpoint support, incident/request fulfillment, hardware/software troubleshooting, threat vulnerability management, and coordination of technology services across the organization.

As part of this role, you'll also be responsible for overseeing project management initiatives related to Network Operations and services. This includes planning, executing, and monitoring projects aimed at improving service delivery, implementing new technologies, and supporting IT organizational objectives. Effective collaboration with cross-functional teams is essential to ensure projects are completed on time and within scope.

You’ll balance day-to-day operational priorities with long-term service improvements—monitoring workload, service levels, aging tickets, CSAT, threat vulnerability remediation, patching compliance, and other KPIs to ensure timely resolution, accountability, and a consistent customer experience for over 4,300 users.

Why State Fund

We’re looking for an experienced supervisor ready to make an impact, someone who will support our people, improve our services, strengthen technical capabilities, and drive reliable, secure, and responsive technology support across the organization.

  • Hybrid/on-site work per State Fund’s telework policy. Supervisors are required to go into the office at least once a week for user and staff support.


You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-521657
Position #(s):
402-415-1404-XXX
Working Title:
Information Technology Manager
Classification:
INFORMATION TECHNOLOGY SUPERVISOR II
$8,504.00 - $11,395.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
Multiple
Work Location:
Los Angeles County
Telework:
Telework
Job Type:
Permanent, Full Time

Department Information

State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.

Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all.  We recognize and reward high performance yet value a healthy work/life balance.

Department Website: http://www.statefundca.com

Special Requirements

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay.

To be considered, you must provide a fully completed STD 678 application, resume, and/or statement of qualifications if required. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, have LEAP eligibility, or have SROA and/or Surplus eligibility may be considered.

Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting an SOQ that is not your own may be cause for disqualification from the hiring process.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/26/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Compensation Insurance Fund
Talent Acquisition/Staffing
Attn: JC-521657 TS
2275 Gateway Oaks Drive
Sacramento, CA 95833

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Compensation Insurance Fund
Talent Acquisition/Staffing
Attn: JC-521657 TS
2275 Gateway Oaks Drive
Sacramento, CA 95833
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications -

    1–2 pages, single-spaced, addressing the SOQ prompts below:

    1. Describe your experience managing IT Service Desk/Client Services operations, including KPIs you managed for IT teams and outcomes achieved.
    2. Explain how you managed IT teams for successful endpoint compliance and vulnerability remediation with Security/Engineering. What metrics did you use, and how did you prioritize and escalate high-risk items?
    3. Provide examples of scripting/automation and knowledge management practices you implemented as a Supervisor that improved efficiency, consistency, or quality for the IT teams you managed.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Desirable Qualifications
• 3+ years of proven supervisory/management experience managing IT teams such as Service Desk, Desktop/Endpoint Support, Threat Vulnerability Management, and Contact Center Management.
• Strong working knowledge of ITSM practices (Incident, Request, Escalation, SLA tracking, reporting, and continuous service improvement).
• Experience using ticketing systems and performance metrics to manage workload, identify trends, and improve service
• Technical knowledge of Windows OS, Microsoft 365, endpoint management, mobile device support, remote support tools, hardware/software troubleshooting, problem management, printers/peripherals, and enterprise support environments.
• Hands on experience with Microsoft Intune, endpoint compliance (e.g., Intune compliance policies), BitLocker, Defender, device inventory, patch visibility, and software deployment.
• Experience coordinating vulnerability management, patch management, remediation tracking, compliance reporting, and risk based escalation.
• Familiarity with scripting/automation to improve operations; familiarity with GitHub or similar for documentation and collaboration.
• Ability to analyze KPIs, prepare reports, communicate trends, and recommend process improvements.
• Strong supervisory skills to set expectations, coach staff, address performance concerns, and support development.
• Excellent written and verbal communication, including the ability to explain technical issues to both technical and non technical audiences.
• Ability to succeed in a fast paced environment with changing priorities, competing deadlines, and high customer expectations.
• Experience with Major Incident Management and Knowledge Management
• Working knowledge of a supervisor’s responsibility for promoting Equal Employment Opportunity in hiring, employee development, and promotion.

• Proven experience in modeling high professional integrity and transparent communication, with a proven ability to partner effectively with leadership, uplift team colleagues, and drive seamless cross-functional collaboration with other departments.

Benefits

State Fund employees are eligible for a number of benefits. Our benefit package includes:

 

Health Benefits Program (CalPERS)

Retirement (CalPERS)

Employer Health and Consolidated Benefits Contributions

Dental, Vision

401(k) and 457 Deferred Compensation Plans

Employee Assistance Program

Group Legal Services Insurance

Holidays, Vacation/Sick/Other Paid Leave

Flex Elect Reimbursement Program

Wellness and Recognition

Alternate Work Schedules

Transit Pass Program

Tuition Reimbursement

Dependent Scholarship Program

Leadership Training

Mentoring Program

 

https://www.statefundca.com//Home/StaticIndex?id=https://content.statefundca.com//careers/Index.asp

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.statefundca.com
Human Resources Contact:
Tina Sherel
(800) 499-8668
TSherel@scif.com

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Rosa Gil-Robles
(800) 499-8668
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Background Investigation

Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated.

Acknowledgement

Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

 

By applying to this position, you are also acknowledging that you have received the following information:

California State benefits

Duty statement/Job Description

Salary ranges and steps for the classification(s) advertised

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job