In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Experience supporting Automatic Vehicle Location (AVL), telematics, mobile data, Computer-Aided Dispatch (CAD)/AVL integrations, Geographic Information System (GIS) location data, or similar operational technology platforms.
• Experience troubleshooting complex enterprise systems, integrations, data feeds, application services, databases, middleware, Application Programming Interfaces (APIs), or vendor-hosted/cloud services.
• Knowledge of production support practices including monitoring, incident response, root cause analysis, change control, release coordination, and technical documentation.
• Ability to coordinate with vendors, program owners, field users, security, network, systems, and application teams to resolve service-impacting issues.
• Experience developing support models, standard operating procedures, system diagrams, service ownership documentation, and operational handoff materials.
• Knowledge of public safety, emergency response, fleet operations, mobile workforce technology, or statewide operational environments is desirable.