Are you interested in making life better for Californians? Are you looking for a career and not just a job? Do you want to create a meaningful impact in your community? If you answered yes to any of these questions, then the California Department of Tax and Fee Administration (CDTFA) has a career opportunity waiting for you! California not only needs you, it wants you as part of the growing workforce. New employees, new ideas, and new creative perspectives are needed in all areas at the CDTFA. We value staff and are dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility. To learn more about us, please see CDTFA Gateway to New Opportunities video.
This is a re-advertisement of JC-523980. If you previously applied under JC-523980 you would need to re-apply under this new Job Control, JC-527651 in order to be considered.
This position is located in the Sacramento Headquarters office at May Lee State Office Complex. When traditional avenues are unable to resolve a taxpayer’s issue, concern, or problem, the Taxpayers’ Rights Advocate Office (TRA) is the place they contact. As a Tax technician II (TTII) in TRA, you thrive in a collaborative, adaptable, and welcoming environment, where your ability to listen and evaluate each taxpayer’s unique situation is essential to your success. As a small office, TRA offers a warm, flexible, relaxing atmosphere, that will support you as you learn and grow.
Working for the California state government allows an opportunity to be of service to your fellow Californians. Working with the California Department of Tax & Fee Administration (CDTFA) means doing that PLUS helping businesses and taxpayers in ways you may not have imagined. At the CDTFA, we are committed to lifting each other up and supporting our team members to be their very best, as we serve the public. We offer mentoring and training to all team members with the hopes you find your path to excellence.
Under the general supervision of the Business Taxes Administrator II, the TT II learns and independently performs clerical and technical duties. The incumbent fulfills a wide variety of routine advisory services to taxpayers and other governmental agencies by phone or in writing and is responsible for performing a variety of technical functions for the Taxpayers' Rights Advocate (TRA) Office. The TT II may be the taxpayers’ first point of contact with the TRA Office and must exercise tact, empathy, and good judgment. The TT II is responsible for working on technical assignments and assisting team members in communicating with taxpayers. On a routine basis, the TT II will assist team members with research on taxpayer accounts and will perform other related duties as necessary.
Here is the link to the Tax Technician II examination bulletin.
This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.
Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.
Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program.
How did you hear about this opportunity? Tell us in this brief survey.
