Job Posting: Senior Operations Engineer

Governor’s Office of Land Use and Climate Innovation

JC-528127
-
Senior Operations Engineer
INFORMATION TECHNOLOGY SPECIALIST II

$8,625.00 - $11,557.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 8/26/2026

Job Description and Duties

This position is limited term for 12 months but may be extended for an additional 12 months, not to exceed 2 years. This position may become Permanent/FT pending budget approval.

Under general direction of the Chief of IT Operations (ITM II), the Senior Operations Engineer (IT Specialist II) serves as a specialist on complex Information Technology (IT) systems and performs a variety of advance level tasks in connection with the analysis, installation, implementation and support of IT services and systems. This position  serves as part of the 2nd and 3rd level support Service Desk,  delivering expert-level technical assistance, resolving complex IT issues, managing escalated service desk tickets, and improving  IT service delivery through process optimization efforts. The IT Specialist II  answers customer calls, monitors, and responds to requests received through the IT helpdesk, documents, troubleshoots, and tracks service disruptions throughout the enterprise.

You will find additional information about the job in the Duty Statement.

Working Conditions


Persons appointed to this position must be reasonably expected to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects with or without reasonable accommodation. Involves sitting most of the time but may involve walking or standing for brief periods of time. Occasional/overnight travel up to 15% may be required.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-528127
Position #(s):
368-402-1414-901
Working Title:
Senior Operations Engineer
Classification:
INFORMATION TECHNOLOGY SPECIALIST II
$8,625.00 - $11,557.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
12 Month Limited Term - Full Time
Work Shift:
8:00 am to 5:00 pm
Work Week:
Monday to Friday

Department Information

The Governor’s Office of Land Use and Climate Innovation (LCI) serves the Governor and his Cabinet as staff for long-range planning and research and constitutes the comprehensive state planning agency. LCI assists the Governor and the Administration in planning, research, policy development, and legislative analysis. LCI formulates long- range state goals and policies to address land use, climate change, population growth and distribution, urban expansion, infrastructure development, groundwater sustainability and drought response, and resource protection. LCI’s budget programs include State Planning and Policy Development, Strategic Growth Council, and Racial Equity Commission. LCI is a fast-paced, creative work environment that requires staff to have strong collaboration skills, an ability to quickly respond to changing policy needs, and a positive attitude and sense of humor. Proven commitment to creating a work environment that celebrates diverse backgrounds, cultures, and personal experiences.


Telework

This position is eligible for hybrid work in accordance with the Governor’s Executive Order N-22-25 and at the sole discretion of LCI under California Government Code Section 14200. The incumbent is required to report in-person and site-based four days per week. All telework schedules are subject to change and may be re-evaluated at any time. The incumbent will be expected to report for in office work and attend work related in-person events as deemed operationally necessary. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with LCI policies.


CA residency

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

Person Leave Program Reduction

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

Special Requirements

  • Ability to maintain consistent attendance and demonstrate reliability, professionalism, and accountability.
  • Ability to exercise initiative, sound judgment, and independent decision-making in a complex business environment.
  • Commitment to providing responsive, high-quality customer service and building collaborative working relationships.
  • Strong organizational and time-management skills with the ability to manage multiple priorities and meet competing deadlines.
  • Ability to work independently and collaboratively as part of a team to achieve organizational objectives.
  • Ability to analyze complex issues, identify solutions, and make recommendations involving varying levels of risk and impact.
  • Ability to establish and maintain effective working relationships with all levels of staff, management, control agencies, vendors, and external stakeholders.
  • Ability to communicate effectively and diplomatically, both orally and in writing, with technical and non-technical audiences.
  • Ability to adapt to changing priorities, business needs, and organizational objectives in a dynamic work environment.
  • Ability to maintain confidentiality and exercise discretion when handling sensitive procurement, contractual, financial, and personnel-related information.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 8/26/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Governor’s Office of Land Use and Climate Innovation
Human Resources Office
Attn: Cristina Granado
1400 10th Street
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Governor’s Office of Land Use and Climate Innovation
Human Resources Office
Cristina Granado
1400 10th Street
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • ITIL 4 Foundation Certification or CompTIA A+ Certification.
  • Experience with ITIL based service management guidelines and industry best practices.
  • Previous experience in a help desk or technical support role.
  • Strong knowledge of common operating systems (e.g., Windows, macOS) and software applications.
  • Familiarity with hardware components, networking concepts, and troubleshooting techniques.
  • Excellent customer service and communication skills, both verbal and written.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.

    Benefits

    There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:


    Benefit information can be found on the CalHR website and the CalPERS website.

    Contact Information

    The Human Resources Contact is available to answer questions regarding the position or application process.

    Human Resources Contact:
    Cristina Granado
    (279) 259-1534
    cristina.granado@lci.ca.gov

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

    EEO Contact:
    Alanna Dayton
    (279) 228-3940
    Alanna.dayton@lci.ca.gov
    California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Additional Application Instructions

    Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

    All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted:

    • "To" and "from" dates (month/day/year)
    • Hours worked per week
    • Private sector job titles
    • Supervisor name and phone number
    • Job duties performed
    • State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).


    Transcripts

    If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. Foreign transcripts must include official verification of U.S. equivalency prior to appointment by an organization found here. 


    Personal Identifying Information
    Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

    Equal Opportunity Employer

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

    Application Methods:
    Electronic (Using your CalCareer Account)
    By Mail
    Drop-off
    Print Job