In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Knowledge of spelling, grammar, punctuation, modern English usage and basic Arithmetic.
• Knowledge of principles and processes for providing quality customer service.
• Excellent interpreting skills to accurately interpret written material and numerical data.
• Excellent writing skills to edit written material.
• Excellent communication skills, verbal and written, to ensure quality customer service and to communicate with other staff and those contacted in the work place.
• Excellent organizational skills to prioritize work assignments or projects.
• Proficient computer skills (Microsoft Word and Excel, Outlook).
• Experience interpreting applicable statutes, regulation, and policy.
• Experience communicating effectively with other staff and those contacted in the work place.
• Experience effectively managing multiple priorities.
• Experience being part of a team to collectively accomplish a task.
• Experience working with deadlines to complete work assignments.