Job Posting: EBT Management Evaluation Analyst

Department of Social Services

JC-530189
-
EBT Management Evaluation Analyst
ANALYST II

$6,031.00 - $7,547.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/8/2026

Job Description and Duties

Are you ready to make a measurable impact? The Research, Automation, and Data Division (RADD), Automation Innovation Bureau (AIB), is seeking an Analyst II to lead EBT Management Evaluations within our Electronic Benefit Transfer (EBT) Policy Unit (EPU). As an Analyst II, you will lead management evaluations that drive smarter decision making, strengthen operations, and influence strategic direction across the department.

The RADD EBT Policy Unit at the California Department of Social Services (CDSS) is seeking organized, detail oriented critical thinkers who can identify opportunities to improve Electronic Benefit Transaction systems. Ideal candidates are highly motivated self starters who demonstrate strong planning skills, work effectively in a team environment, and are comfortable using a variety of computer programs and technologies. We are also looking for individuals who can take initiative, provide leadership when guiding projects or evaluation efforts, and communicate clearly both in writing and verbally. If you enjoy collaborating with internal and external stakeholders to develop solutions to community challenges, this is the perfect position for you.

Under the direction of the Supervisor I, the Analyst II is responsible for all activities required to prepare, conduct and evaluate hybrid management evaluation reviews to monitor and improve the County Welfare Departments (CWDs) administration and operation of the EBT program. The analyst is also responsible for a variety of complex activities associated with EBT policy development, implementation, and interpretation, including legislative analysis, alignment with current and proposed food and cash benefit programs, and the maintenance and operations (M&O) support related to state-provided EBT equipment and cardholder training publications.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey.

Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov. For guidance on applying for a state job, visit Three Steps to a State Job  

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You will find additional information about the job in the Duty Statement.

Working Conditions

The position requires the ability and willingness to travel. Travel requirements in support of on-site reviews may be extensive in nature (multiple days) and overnight. It is a requirement that the incumbent possess a valid California driver's license and be able to drive an automobile, or have the ability to travel to CWD sites. Travel by other modes of transportation may be required, requiring possession of Transportation Security Administration (TSA) approved travel documentation.

Participation in telework does not alter the terms and conditions of employment, the essential functions of the position, or the requirement to comply with CDSS policies.

This position may be eligible for Hybrid work. In-person attendance is required based on the operational needs of the position and in accordance with Executive Order N-22-25  the Statewide Hybrid Telework Policy, Government Code section 14200, and any applicable department telework requirements. The successful candidate must reside in California at the time of appointment. Proof of California residency may be required.

Please note: Regular commute is not compensable.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-530189
Position #(s):
800-653-5393-910
Working Title:
EBT Management Evaluation Analyst
Classification:
ANALYST II
$6,031.00 - $7,547.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

The Research, Automation, and Data Division's (RADD) mission is to improve the way the Department collects, manages, and deploys data to support the efficient, effective, and equitable delivery of government social services. RADD manages major statewide initiatives to streamline and automate eligibility determination and benefit administration for key safety net programs, and leads efforts such as human-centered design, data governance, automation and continuous quality improvement, data visualization and analysis, and research partnerships to improve client outcomes and promote program integrity. Across these efforts, RADD provides coaching to the Department on all aspects of the data lifecycle.


CDSS Guiding Principles

Diversity. Equity. Inclusion. Accessibility. Belonging.
We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

Community Engagement
We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

Empowerment
We engage, operate, and advocate from the understanding that each community and person have desires and capabilities to lead in their own life.

Quality Services
We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

Data Defined Outcomes
We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

Do not include any confidential information in any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

To be considered for this position, applicants must provide a written response to the following Statement of Qualifications (SOQ) questions. Responses must be typewritten using 12-point Arial font, single-spaced, and no more than two pages in length. References to other materials, such as a resume, cover letter, or application, will not be considered in lieu of the SOQ. The content of your SOQ must reflect your own knowledge, experience, and original thought, and should not be generated or drafted by large language model (LLM) tools (ie. ChatGPT, Claude, and Microsoft Copilot).

1) Describe why you are specifically interested in this position and your experience and skills as outlined in the duty statement that would contribute to your ability to serve effectively in this position.

2) Describe your experience and proficiency with productivity, communication, and collaboration tools, including relevant frameworks or software. Explain how you use these tools to produce clear, actionable deliverables and support workflow efficiency, data analysis, or project management in remote, hybrid, or in-person settings. Also describe your communication style, how you engage participants, and how you present technical information in an accessible way for diverse audiences.

3) This position requires a successful and collaborative working relationship with many internal and external stakeholders at all levels. Please describe your experience coordinating and leading work groups and working as part of a team.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/8/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P. O. Box 944243 - MS 8-15-58
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services
California Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications - (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package.

• Ability to handle complex issues within the assigned project, providing recommendations based on findings, and using strong communication skills to present these suggestions.
• Strong organizational and communication skills, with the ability to plan, prioritize, adapt to shifting assignments, and work effectively under pressure to meet deadlines.
• Experience facilitating or leading meetings of various sizes and communicating effectively with a wide range of stakeholders, including management, program and technical staff, and solution partners, through strong verbal and written communication, accurate reporting, and well-prepared presentations.
• Ability to conduct on-site reviews of county EBT operations or specific ad hoc projects to gather information, including case reviews, staff interviews, and data analysis.
• Experience in reviewing case records, county-level data, and county business processes for compliance, applying relevant regulations and policies.
• Experience collaborating in team environments and consulting internal and external stakeholders.
• Familiarity with federal and state statutes, regulations, guidance and related policy implementation
• Knowledge and understanding or willingness and ability to learn county business processes, the EBT program, and related policies and procedures for programs utilizing EBT.
• Proficiency with Microsoft Office Suite, MS Teams, and SharePoint.

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
o 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
o 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
o 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Click here to view all the attractive benefits available to state employees!


Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Jennifer Senechal
(916) 764-1355
jennifer.senechal@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Personal Leave Program (PLP) 2025

Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.
To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement: CalCareers Exam/Assessment Search

Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job