Job Posting: Customer Service Manager

Secretary of State

JC-530297
-
Customer Service Manager
SUPERVISOR I

$7,172.00 - $8,910.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/14/2026

Job Description and Duties

The Secretary of State’s Office, Political Reform Division is pleased to announce the opportunity for qualified applicants to apply for a full-time, limited term, Supervisor I position to organize and direct the analytical and administrative functions of staff serving the public. This is an exciting opportunity to use and further develop your supervisory skills within a dynamic team of professionals. Join our division and you will play a critical role in promoting transparency in the campaign finance and lobbying processes!

Please Note: In accordance with Government Code Sections 19080-19083 the position is established for 12 months and may be extended for another 12 months; and may become permanent.

The Customer Service Manager, a Supervisor I, plans, organizes, and directs the work of staff responsible for handling internal and external stakeholder phone calls, emails, in-person appointments, requests, and organizing statements and reports received by mail and email.
The incumbent will be an integral part of a collaborative management team and expected to contribute in a meaningful way to the operations of the Division. Additionally, they must have a working knowledge of standard administrative policies and procedures and acquire an in-depth understanding of the statutes, regulations, and policy directives governing the programs and projects within their purview.

Desirable Qualifications:
  • Demonstrated good judgement and ability analyze problems, develop and make recommendations accordingly
  • Experience managing and supervising a team, including hiring, training, and evaluating staff
  • Ability to present information and express ideas in a positive, clear, concise, and convincing manner
  • Ability to motivate and develop staff to achieve strategic organizational goals
  • Experience in process improvement and change management
  • Demonstrated ability to work independently with excellent follow through on tasks
  • Technically proficient with a current working knowledge of Microsoft Office Suite Programs
  • Interest in the importance of transparency in campaign finance and lobbying, and the implementation of new laws and regulations within the program

Statement of Qualifications: Applicants must submit a Statement of Qualifications detailing how they meet the “Desirable Qualifications” listed above. The Statement of Qualifications must be no more than two (2) pages typed, using business professional font, font size, and formatting. Applications submitted without a Statement of Qualifications will not be considered. Resumes are optional but will not be accepted in lieu of a Statement of Qualifications. This position requires a high degree of accuracy and attention to detail, your Statement of Qualifications should reflect your ability to communicate effectively in writing.

You will find additional information about the job in the Duty Statement.

Working Conditions

Positions provide telework opportunities based upon the agency’s telework policy and business needs.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-530297
Position #(s):
785-557-4800-001
Working Title:
Customer Service Manager
Classification:
SUPERVISOR I
$7,172.00 - $8,910.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
12 Month Limited Term - Full Time

Department Information

The Office of the Secretary of State (SOS) consists of nearly 750 dedicated public servants who uphold the rights of Californians while also striving to make our government, elections, and businesses both accessible and transparent. Led by an elected leader, accountable to the public, we are dedicated to fostering career development opportunities and growing a skilled workforce that embraces inclusion and values diversity.
Located in downtown Sacramento, the SOS building is within walking distance to a variety of eateries and amenities. Light Rail, State Capitol, Downtown Commons (DOCO), and Golden 1 Center, just to name a few. Conveniently located in the SOS building, the Gold Rush Grille offers delicious daily specials for breakfast or lunch and is open to the public. Our on-site childcare incorporates programs for children six weeks to five years old. Priority waitlist access and special discounted rates are available for SOS employees.
For more information about the SOS, please visit sos.ca.gov.



Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The salary range(s) included in this job advertisement do not reflect the temporary salary reduction.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/14/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Secretary of State
Attn: Paul Parham
1500 11th St - 4th Floor - Suite 475
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Secretary of State
Paul Parham
1500 11th St - 4th Floor - Suite 475
Sacramento, CA 95814
Drop off applications in the 1st floor Lobby Rotunda in the secured bin marked Human Resources
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications - Please submit your response to the Statement of Qualifications as indicated above. 
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job