Job Posting: Supervisor II

Department of Social Services

JC-532131
-
Supervisor II
SUPERVISOR II

$7,872.00 - $9,781.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/25/2026

Job Description and Duties

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Are you a proven leader looking for an opportunity to develop and manage dynamic, creative teams in a fast-paced environment? Do you have a background in customer support? Do you enjoy the challenge of managing multiple projects and using data to help improve business processes? Do you have strong writing and communication skills? Then the Administrator Certification Bureau (ACB) within the Community Care Licensing Division (CCLD) may be the perfect fit for you.

CCLD Policy, Training and Quality Improvement Branch is currently accepting applications for a Supervisor II to oversee ACB. The Bureau implements the administrator certification program for Children’s Residential and Adult and Senior Care administrators, and ensures overall compliance of Department approved, third-party training vendors by conducting compliance reviews and providing technical support in order to promote the health, safety and well-being of individuals in care. The Bureau works closely with other CCLD programs and community partners to ensure certification and training programs are responsive to changes in the industry and serve the CCLD mission.

Under the direction of the Assistant Branch Chief, the Supervisor II, oversees the administration of work process and program functions related to implementation and ongoing maintenance of data systems, compliance oversight of third-party training
vendors, and all functions related to certifying administrators for Children’s Residential and Adult and Senior Care Residential Facilities.

Essential Qualifications
• Strong leadership and management team experience, demonstrating an ability to create a clear vision, set goals and expectations, encourage initiative and accountability at all levels.
• Demonstrated experience coaching employees and creating a work environment that stimulates learning, encourages growth, and recognizes individual achievements to ensure peak performance and quality customer service.
• Demonstrated experience using continuous improvement processes to ensure business processes meet organizational needs.
• Demonstrated experience managing complex projects.
• Demonstrated experience building productive collaborative relationships with a variety of internal and external partners including advocacy and industry organizations, other state departments, internal leadership etc.

This position is located at 744 P Street in downtown Sacramento and does require the employee to report to the office 4 days per week and should Telework cease to exist the employee would have to report to the office full-time. This position may also require occasional travel.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey.

Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov. For guidance on applying for a state job, visit Three Steps to a State Job  

Follow us on LinkedIn to stay updated on our latest opportunities.

You will find additional information about the job in the Duty Statement.

Working Conditions

This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance of the State Capitol, parks, restaurants, farmers’ markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.

This position may be eligible for Hybrid work. In-person attendance is required based on the operational needs of the position and in accordance with Executive Order N-22-25 the Statewide Hybrid Telework Policy, Government Code section 14200, and any applicable department telework requirements. The successful candidate must reside in California at the time of appointment. Proof of California residency may be required.

Please note: Regular commute is not compensable.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-532131
Position #(s):
800-807-4801-002
Working Title:
Supervisor II
Classification:
SUPERVISOR II
$7,872.00 - $9,781.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

The mission of the Administrator Certification Bureau (ACB) is to develop and proctor mandated exams for prospective Community Care Licensing (CCL) facility administrators, process and approve initial and renewal administrator certificate applications, and approve and monitor all training programs for administrators of licensed Residential Care Facilities for the Elderly (RCFE), Adult Residential Facilities (ARF), Short Term Residential Therapeutic Program (STRTP) and Group Homes (GH). The ACB is tasked with ensuring that administrators complete approved training programs that provide them with the skills and knowledge needed for them to effectively perform their administrative duties and support the health, safety and well-being of California’s most vulnerable residents in care.

CDSS Guiding Principles

Diversity. Equity. Inclusion. Accessibility. Belonging.
We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

Community Engagement
We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

Empowerment
We engage, operate, and advocate from the understanding that each community and person have desires and capabilities to lead in their own life.

Quality Services
We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

Data Defined Outcomes
We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

Do not include any confidential information in any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

• State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.jobs.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Statement of Qualifications - A Statement of Qualifications (SOQ) must be submitted with Application/Standard Form 678. Applications without the SOQ will not be considered. The SOQ should be typed, Arial 12 pt font and no more than two pages in length. Resumes DO NOT take the place of the SOQ.

The SOQ must respond to each of the following:

1. Describe a single experience where you led a team through a difficult period or major organizational change, including how you supported staff, maintained morale, and ensured continued progress.
2. Describe a single experience where you managed a multifaceted program, including directing the work of diverse staff, overseeing policy and procedure development, and ensuring effective stakeholder engagement. In your response, include how you evaluated and improved business processes and outcomes, supported system enhancements or automation, and ensured alignment with organizational goals and customer needs.

This position is designated under the Conflict-of-Interest Code.
 
You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/25/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P. O. Box 944243 - MS 8-15-58
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services
California Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications - (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to work in a very fast-paced, high-pressure environment while maintaining a calm and professional demeanor. Ability to effectively establish priorities, assess the need for shifting priorities and act accordingly.
• Familiarity with the community care licensing mission and programs and/or the people who use community care.
• Demonstrated experience leading teams through significant organizational change, including guiding staff through change management processes and overseeing system development using agile methodologies.
• Experience with application processing and/or a business production environment.

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
o 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
o 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
o 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Click here to view all the attractive benefits available to state employees!


Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Dyanne Murray
(916) 651-3456
Dyanne.Murray@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Personal Leave Program (PLP) 2025

Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.
To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement: CalCareers Exam/Assessment Search

Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job