Job Posting: Chief of Claims Management

Department of Industrial Relations

JC-532277
-
Chief of Claims Management
C. E. A.

$10,349.00 - $12,526.00 per Month

Final Filing Date: 10/11/2026

Job Description and Duties

This position provides executive leadership and strategic oversight of the Subsequent Injuries Benefit Trust Fund, Unemployed Employers Benefit Trust Fund, Return-to-Work Supplement Program, and the Audit & Enforcement Unit, ensuring statutory compliance and fiscal solvency. Highlights include authorizing high-value claim settlements and fund disbursements, directing legislative/regulatory modernization efforts, representing DWC before state agencies and stakeholders, and serving as the final escalation point for the most complex claims and audit matters.

Public speaking, attendance at conferences and travel required.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is located at:

1515 Clay Street

Oakland, CA 94612


In office at minimum 4 days per week; will need to travel within California.

There is only one position that may be filled in either Sacramento or Alameda. Please complete the Conditions of Employment, located in Additional Documents as Organizational Chart, and indicate which location(s)  you are willing to accept employment.

 

Minimum Requirements

This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below.

Additional Documents

Position Details

Job Code #:
JC-532277
Position #(s):
400-601-7500-017
Working Title:
Chief of Claims Management
Classification:
C. E. A.
$10,349.00 - $12,526.00 A
# of Positions:
1
Work Location:
Alameda County
Telework:
Hybrid
Job Type:
Career Executive Assignment - Non Tenured, Full Time

Department Information

The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.

Electronic Submission of Applications preferred. Application Packages may be submitted electronically through your CalCareer Account at www.jobs.ca.gov. The application must be received electronically by 11:59 p.m. on the final filing date.

Department Website: https://www.dir.ca.gov/

Special Requirements

All interested applicants are required to submit the Standard State Application (STD 678) and Statement of Qualification (SOQ). Within each response, include specific information as to how your professional experience, knowledge, skills, and abilities meet the qualifications and desirable qualifications of this position.

Please limit your SOQ to a maximum of 5 pages, 12 point Arial font, and 1 inch margins. The SOQ should be numbered in the same order as the Statement of Qualification and should address each of the questions. Each response should be in their own paragraph(s). Applicants who do not follow these requirements shall be disqualified from the examination. Applicants who do not provide responses to the 6 specific questions below will be disqualified.

Cover letters and resumes do not take the place of the SOQ.

1. Describe your experience, including number of years, advising on and implementing legislative and regulatory initiatives to improve management oversight and modernize business processes. Please provide an example(s) of your experience.


2. Describe your experience, including the number of years, monitoring changes in workers’ compensation laws, experience overseeing special disability or benefit trust funds and/or claims audit and enforcement functions. Please provide an example(s) of your experience.


3. Describe your experience, including the number of years, demonstrating your knowledge of the statutory framework governing the Subsequent Injuries Benefits Trust Fund (SIBTF) and the Uninsured Employers Benefits Trust Fund (UEBTF), and describe your approach to ensuring timely delivery of benefits to injured workers. Please provide an example(s) of your experience.


4. Describe your experience, including the number of years, mentoring and directing a multidisciplinary team of managers and analysts. How did you evaluate performance, foster technical expertise and ensure effective succession planning. Please provide an example(s) of your experience.


5. Describe your experience, including the number of years, influencing executive-level decision-making and shaping high-level policy direction within a complex organization, including advising and supporting executive leadership on sensitive, high-impact issues requiring strategic judgment and alignment with organizational priorities. Please provide an example(s) of your experience.


6. Describe your experience, including the number of years, effectively engaging external stakeholders while representing leadership through public speaking, briefings, and collaborative efforts that inform and advance policy initiatives. Please provide an example(s) of your experience.


Applicants will also be evaluated on how clearly and concisely their qualifications were presented throughout the SOQ (including grammar and punctuation).

Applications received without a Statement of Qualifcations shall be rejected.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/11/2026

Who May Apply

Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California.

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Industrial Relations
Cert Mailing Address Sacramento
Attn: Human Resources/Certs Unit
1416 9th Street, 13th Floor
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Industrial Relations
Cert Drop Off Address Sacramento
Human Resources/Certs Unit
1416 9th Street, 13th Floor
Sacramento, CA 95814
08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - Please see Special Requirements Secion of the posting for instructions on the Statement of Qualifications.
  • Other - Cover Letter, required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Examination Qualification Requirements

All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement.

Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.

General Qualifications

State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

Knowledge and Abilities

Applicants must demonstrate the ability to perform high administrative and policy – influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:

  • Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department’s or agency’s Equal Employment Opportunity Program objectives; and a manager’s role in the Equal Employment Opportunity Program.
  • Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department’s or agency’s Equal Employment Opportunity objectives.

These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):

CEA Level A - Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

CEA Level B - Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

CEA Level C - Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


The ideal candidate brings 5–10 years of workers' compensation claims adjusting experience (including SIBTF, UEBTF, or RTWSP-type special fund claims) paired with at least 3–5 years of supervisory or management experience leading multidisciplinary teams of managers and analysts, giving them the technical depth and leadership capacity to direct statewide trust fund operations and audit functions. Strong knowledge of the California Labor Code, EAMS/ICM case management systems, fiscal/audit oversight, and the ability to advise executive leadership on complex legal, legislative, and fiscal matters would further enhance the candidate's ability to succeed in this role.

Examination Information

If you meet the requirements stated in this announcement, you may take this competitive examination. Possession of the Examination Qualifications requirements does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of others who take this examination, and all successful candidates will be ranked according to their scores.

A minimum rating of 70% must be attained in the Examination to obtain list eligibility for this position. All candidates will receive written notification of their examination results.

The results of this examination will only be used to fill this position. Applications will be retained for twelve months.

Hiring interviews for the Job may be conducted with the most qualified candidates.

The examining Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

Special Testing Arrangements

If you have a disability and need special testing arrangements, answer the Reasonable Accommodations question appropriately on your Application (STD 678). You will be contacted to make specific arrangements. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this announcement.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Standard State of California benefits.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.dir.ca.gov/
Human Resources Contact:
Examinations Unit
(800) 564-0771
Exams@dir.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Diversity and Inclusion Office
(916) 559-6999
DIO@dir.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Special Instructions

The results of this examination will be used only to fill this position and may be used to fill subsequent vacancies for this position for a period of up to twelve months.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job