Job Posting: Service Desk Supervisor

State Controller's Office

JC-537650
-
Service Desk Supervisor
INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 11/17/2026

Job Description and Duties

Under general direction of the Information Technology Manager I in the Information Systems Division (ISD) the incumbent will take day-to-day direction from the Unclaimed Property Division (UPD) Division Chief and/or Assistant Division Chief on workload needs and requests and will function at the full supervisory level and is responsible for supervising, planning, organizing, directing, coordinating, and reviewing the activities and workload of the Unclaimed Property Division Service Desk (UPDSD) staff and may occasionally perform the most difficult or sensitive work.

The incumbent directly or indirectly supervises all lower level information technology and support staff performing work in any domain or combination of domains. This includes helpdesk support; application maintenance; implementation of projects and modifications to existing and future processes; coordination of change management; communicating changes and implementation; project management support and operational analyses.

Duties Performed:
(Candidates must perform the following functions with or without reasonable accommodations.)
  • Lead and direct the activities of UPDSD staff responsible for providing Helpdesk Support, Application Change Management, IT Project Management & Support, SQL Server Database & Report Support, Asset Management and SharePoint Administration for UPD. Allocate UPDSD staff to support ISD Projects to support SC priorities.
  • Conduct staff performance analyses, authoring probation and annual performance reports in accordance with scheduling provided by the ISD Personnel Liaison Office (PLO), State Controller's Office of Human Resources (SCO HR) or the California Department of Human Resources (CalHR).
  • Conduct staff recruitment and development, including training plans to support division needs in accordance with procedures provided by the PLO, SCO HR or CalHR.
  • Administer information technology policies and programs in accordance with industry best practices, standards and Information Security Office (ISO) guidelines.
  • Identify, document, and monitor defined service levels and performance management standards to best support division needs and priorities.
  • Allocate IT resources to best support division needs and priorities. Identify technology needs and coordinate procurement to support division objectives.
  • Provide web-publishing oversight for the Division, to include overseeing the maintenance of the internal Controller’s Office intranet (COIN) for specific UPD webpages.
  • Coordinate with ISD and UPD staff along with the needs assessment, development, and maintenance of new and existing computer applications essential to the UPD Program.
  • Coordinate with various ISD bureaus, providing guidance and technological information to division management to determine the most effective and least disruptive means to implement major upgrades and maintenance.
  • Provide leadership and guidance to managers and supervisors regarding information security, computer access and use, business continuity planning, and communications.
  • Act as the division’s Security Officer in determining information and physical security needs and ensures program staff and managers are trained in information security guidelines and policies, all in collaboration with the ISO.
  • Directly oversee the activities and workload of project team members from other division areas.
  • Act as the IT Project Sponsor or Project Manager (PM) for division projects. This includes developing the project scope; plans, guides, and overseeing the day-to-day activities; developing PM documents and work plans, and communicating project progress, changes, costs and risks.
  • Schedule and facilitate project status meetings ensuring status of changes are communicated to the stakeholders, steering committee and executive management.
  • Perform activities as the program PM with ISD; managing the changes to the program to ensure successful implementation, present and report project status risks and issues to the steering committee and executive management as needed.
  • Participate in vendor/product solution evaluation and selection as the technical representative.
  • Develop, manage and monitor the UPD’s IT budget to ensure appropriate procurement of hardware and software.
  • Manage and monitor non-technology contracts related to the UPD’s operations.
  • Ensure vendors are complying with the terms, conditions, and service level agreements of the contract.
  • Resolve and communicate any concerns with non-compliance or non-performance with executive management.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is located at The Emerald Tower on Capitol Mall, steps from Tower Bridge and is walking distance to the State Capitol. The building offers affordable monthly parking, employee gym access, an amenities center, and a beautiful mid-tower garden terrace. It is conveniently situated only blocks from Old Sacramento, numerous restaurants, a seasonal farmer’s market, and the Crocker Art Museum. Overlooking the Golden 1 Arena and Downtown Commons, the office is accessible from Sacramento Regional Transit’s light rail and bus systems, with convenient access to I-5, I-80, US 50 & US 99. 

This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies. Applicants must reside within California at the time of appointment. 

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-537650
Position #(s):
051-340-1404-019
Working Title:
Service Desk Supervisor
Classification:
INFORMATION TECHNOLOGY SUPERVISOR II
$8,504.00 - $11,395.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
Information Systems Division

Department Information

The Office of the State Controller (SCO) is the destination employer within the State of California. As California’s chief fiscal officer, the Controller’s Office ensures accountability and transparency of California’s financial practices while promoting fairness and opportunity for all. Here, you’ll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state’s future. 

The Information Services Division (ISD) of the California State Controller’s Office is the technology hub that drives innovation and efficiency across the agency. ISD is responsible for developing, maintaining, and enhancing critical IT systems that support the State’s payroll, accounting, and financial reporting functions. If you're passionate about software development, cybersecurity, data management, or IT project management, ISD offers a dynamic environment for tech professionals looking to make a meaningful impact. 

Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives!

Visit our website to learn more about the State Controller’s Office.

How did you hear about us? Take our survey!

Special Requirements

A resume is required.

A Statement of Qualifications is required; please see ‘Required Application Package Documents’ for instructions. 

Take the required examination here: Information Technology Supervisor II Examination

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/17/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Controller's Office
Human Resources
Attn: Human Resources Office, J.W.
300 Capitol Mall 3rd Floor, Ste 300
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Controller's Office
Human Resources
Attn: Human Resources Office, J.W.
300 Capitol Mall 3rd Floor, Ste 300
Sacramento, CA 95814
Applications dropped off in person must be received by 5 p.m. in HR, by the final filing date.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications -
    The Statement of Qualification is a narrative response, that must be no more than three (3) pages in length, single-spaced, with one-inch margins using 12-point font. Please organize your responses with the numbered prompts reflected below. Applications that do not follow these instructions or applications received without the SOQ may not be considered.
    1. Describe your experience supervising or leading IT Application development/support teams. Include detail about delegation, management of work assignments, setting expectations, and providing feedback. Please include a description of the team's composition, its purpose, and any other information relevant to the duties described for this position.
    2. Describe and provide examples of your experience with the development,implementation, and ongoing support of Software as a Service (SaaS),Commercial off the Shelf (COTS) and Custom applications, and the related technologies/tools.
    3. Describe your experience in the areas of Incident Response & Problem Solution as well as Change Management.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Demonstrated experience with development, maintenance, support, and administration of custom, COTS, and SaaS based web applications and enterprise platforms.
  • Demonstrated experience with IT project management practices and principles.
  • Demonstrated experience with the following technologies: SharePoint O365, WordPress, Salesforce, ServiceNow, .NET, C#, SQL Server, Microsoft Power BI and JavaScript.
  • Familiarity with AI tools and technologies, with a demonstrated ability to leverage generative AI to optimize workflows and increase productivity.
  • Knowledge and experience with various system development methodologies.
  • Knowledge and experience with Information Technology Infrastructure Library (ITIL)service management practices.
  • Proficiency with Microsoft Excel, Word, Visio, and SharePoint.
  • Strong leadership skills including the ability to engage, inspire, empower, develop, and mentor staff.
  • Ability to effectively recruit, select, develop, and retain competent staff; includes making appropriate assignments and managing staff performance.
  • Ability to prepare and produce clear and concise documentation (e.g., concept papers, statements of work, processes and procedures, plans, policies, etc.) and provide recommendations to IT leadership.
  • Ability to meet business needs through innovative solutions in a fast-paced environment.
  • Ability to communicate effectively in a clear and concise manner.
  • Ability to establish and maintain cooperative working relationships with all levels of staff and management, communicate effectively with peers, users, developers, management, and others.
  • Ability to manage multiple high-priority initiatives in a fast-paced achievement-oriented environment.
  • Ability to adapt to changes in direction or organizational change.
  • Ability to work under pressure to meet deadlines.
  • Demonstrate a service oriented, customer relations-sensitive attitude.
  • Demonstrate keen attention to detail and excellent organizational skills.
  • Willingness to work excess hours to achieve business results.
  • Display enthusiasm and aptitude for continuous learning.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Tara Koval
(916) 324-7157
tkoval@sco.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
SCO EEO Officer
(916) 324-2223
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job