In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Knowledge of and/or experience :
a) California State benefits, disability, payroll or workers’ compensation programs.
b) Researching complex personnel, payroll, or benefit issues and communicating findings clearly and concisely.
c) Interpreting and applying laws, rules, regulations, policies, procedures, and bargaining unit agreements.
d) Explaining technical information clearly and concisely to employees, colleagues, and management.
e) Strong written and verbal communication skills.
f) Effective organization, attention to detail, and ability to management multiple assignments and deadlines.
g) Providing responsive, accurate, and respectful customer service.
h) Collaborating effectively in a team environment while also working independently.
i) Exercising sound judgement when handling sensitive and confidential personnel information.