Knowledge of: Modern office supplies (e.g., paper, toner, forms, first aid kit, etc.) to routinely inventory, maintain, and order office supplies to effectively accomplish the mission of Case Records Services. Modern office equipment (e.g., computer, copier, etc.) to perform assigned duties. Modern office desk and operational procedures to perform assigned duties. Grammar to accurately compose, proofread, and correct documents. Spelling to accurately compose, proofread, and correct documents. Punctuation to accurately compose, proofread, and correct documents. Modern English usage to accurately compose, proofread, and correct documents. Arithmetic to complete basic addition, subtraction, multiplication, and division, and calculate percentages associated with assigned duties. Records security/confidentiality policies and procedures to maintain safety/security of the files. File structure to properly file documents to adhere to policy and procedures. Filing techniques (e.g., alphabetical, numerical, and chronological) to properly maintain records. Leadership techniques to act as a lead on a special project. Research techniques to access information and resources.
Ability to: Interpret written data to perform assigned duties. Interpret numerical data to perform assigned duties. Accurately enter data into a computerized database to ensure precise record keeping and tracking. Learn a broad range of technical data to comply with Departmental/policy office procedure. Understand a broad range of technical data to comply with Departmental policy/office procedure. Apply learned and understood technical data to individual cases to process, maintain, and control inmate, youthful offender and parolee records. Scan and file case records files to maintain security. Maintain a filing system for accountability. Accurately and effectively communicate both verbally and in writing to provide information and direction. Work as a team assisting staff to ensure efficient and effective operation of the office. Perform basic addition, subtraction, multiplication, division, and percentage calculation to create statistics, reports, and inventory. Demonstrate leadership in special projects to reach organizational objectives. Interpret reference material to understand and apply appropriate laws, rules, and regulations. Use reference material to appropriately apply laws, rules, and regulations to complete assigned duties. Prioritize workload to effectively complete tasks in a timely manner. Follow written and verbal instructions to complete assigned duties. Properly manage time to meet established timeframes. Use tact and good judgment to disseminate information, and respond to inquiries from staff, government agencies, public, and inmates/youthful offenders/parolees. Use research techniques to access information and resources. Use personal computer systems to enter data, retrieve information, and prepare reports and correspondence. Operate office machines (e.g., scanners, printers, fax machine, etc.) to process documents/forms and disseminate information. Use software applications to enter data, retrieve information, and prepare reports and correspondence. Maintain professionalism, courtesy, and respect at all times to ensure a productive work force. Demonstrate flexibility with changing work objectives and adapt to operational needs.
