Job Posting: PSD

California Highway Patrol

JC-194114
-
PSD
PUBLIC SAFETY DISPATCHER, CALIFORNIA HIGHWAY PATROL

$4,308.00 - $5,933.00 per Month

Final Filing Date: 3/6/2020

Job Description and Duties

Operates voice radio in accordance with rules and regulations promulgated by FCC and the California Highway Patrol.  Relays All Points Bulletins to all mobile units.  Operates radio/telephone and computer-aided transmitting and receiving equipment; selecting receivers and transmitters and adjusting volume controls; dispatching mobile units or other equipment to specific points as required; making requests for ambulances, tow trucks, fire-fighting, sheriff, police, allied agency units, and other emergency and non-emergency services as requested or required by officers in the field.  Makes entries and inquiries into the California Law Enforcement Telecommunications System (CLETS) as requested/required and communicates those messages as directed.  Enters information regarding incarcerations, storages of vehicles, injuries and fatal traffic accidents on appropriate forms or into the California Highway Patrol (CHP) 144 system.  Sends MIS messages, Amber Alerts and utilizes the Emergency Alert System (EAS) as required. ComTech GEM911 text to 9-1-1 system and disseminate information appropriately.

Using an automated telephone, and computer-related equipment; receives and transmits reports of accidents, and requests for assistance from disabled motorists; assists public requests for road information; communicates with personnel of other agencies to obtain and disseminate information; screens incoming calls from officers, public, media, and other allied agencies, and takes appropriate action; receiving and handling 9-1-1 calls; dealing with calls from citizens who are difficult to communicate with (e.g., upset, abusive, impaired, intoxicated, suicidal, very young/old); types entries into computer terminals for recording and dispatch.  Telephone calls are received from: 9-1-1 emergency cellular telephone calls, interdepartmental calls, calls from allied agencies, media calls, calls from the general public. 

Attend and participate in mandatory training to include, but not limited to; weekly review of Solid, Realistic, Ongoing, Verifiable, Training (SROVT); quarterly completion of Commission on Peace Office Standards and Training (POST) sessions via web-base learning portal or classroom style courses; initial and bi-annual certifications for California Law Enforcement Telecommunications System (CLETS) and National Crime Information Center (NCIC): ongoing review and comprehension of the varied reference-resources available in the communication center, as well as policies and procedures governing the position contained in Highway Patrol Manuals (HPM), Management Memorandums (MM), General Orders (GO), Highway Patrol Guides (HPG), and Standard Operating Procedure (SOP). Provides on-the-job training and prepares corresponding written evaluations.

Other job related duties within the scope of the classification as assigned.


You will find additional information about the job in the Duty Statement.

Working Conditions

Fresno Communications Center Public Safety Dispatchers are on the 3/12 work schedule and on seniority shift sign-up.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-194114
Position #(s):
388-435-1663-XXX
Working Title:
PSD
Classification:
PUBLIC SAFETY DISPATCHER, CALIFORNIA HIGHWAY PATROL
$4,308.00 - $5,933.00
# of Positions:
1
Work Location:
Fresno County
Job Type:
Permanent, Full Time

Department Information

California Highway Patrol
Fresno Communications Center
1380 East Fortune Avenue
Fresno, CA 93725
Department Website: https://www.chp.ca.gov

Special Requirements

  • The position(s) require(s) a Drug Screening be passed prior to being hired.
  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
  • The position(s) require(s) Medical Clearance prior to being hired.
  • The position(s) require(s) Psychological Evaluation clearance prior to being hired.
  • The position(s) require(s) a Typing Min. 40WPM Certificate. You will be required to provide a copy of your certificate prior to being hired.
  • Persons currently in the classification who are eligible to transfer should submit a CHP 220N, Request for Transfer-Nonuniformed, to the contact person in 097/Classification and Hiring, listed below.  The most senior same-class transfer who responds by the final filing date shall be selected.  CHP 220N link: http://home.chp.ca.gov/forms/loadforms/Chp220N.pdf
  • The position(s) require(s) the ability to type at a minimum speed of 40 wpm as designated on the Class Specifications.  You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired.  Additional information regarding acceptable typing tests is available at the JOBS.ca.gov website.

  • Possession of Minimum Qualifications will be verified prior to interview and/or appointment.  If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification.  Unofficial original or official sealed transcripts will be required upon appointment. 



Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 3/6/2020

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Highway Patrol
Attn: Lisa Laughter
097/Classification & Hiring
P.O. Box 942898
Sacramento, CA 94298-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Classification and Hiring
601 North 7th Street
Sacramento, CA 95811
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Criminal Record Supplemental Questionnaire
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Consistently reports to work on time with a minimum of absences; willingness to work nights, weekends, holidays, overtime, and at unusual hours is required; has emotional stability and even temperament; willingness and initiative to take independent action; performs tasks accurately; positive attitude; adapts to shifting demands of the job; performs effectively under stress and time pressure; tolerates a confined work space with sitting and/or standing for prolonged periods; shows interest in serving the public; shows respect and consideration for others; maintains confidentiality of information; works productively without supervision; dependable; self-motivated; mature; and a team-player.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://www.chp.ca.gov
Human Resources Contact:
Lisa Laughter
(916) 843-3787
Hiring Unit Contact:
Elaine Rosales, PSDS II
(559) 705-2212

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Office of Equal Employment Opportunity
(916) 843-3190
oeeo@chp.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Submission Requirements

Interested individuals shall submit a Criminal Record Supplemental Questionnaire and an SOQ (if applicable) with their application.  Hard copy applications must also include the classification title, job control number JC- 194114 and/or position number 388-435-1663-XXX on the application package. 

 

Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts.  Confidential information that should be excluded or removed from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver’s license number, basis of eligibility, examination results, LEAP status, marital status, and age.  The job application packet checklist is not required to apply for this position.  Failure to follow these instructions may result in your application not being considered for this position.

Other

Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.