Job Posting: Employment Program Representative

Employment Development Department

JC-285088
-
Employment Program Representative
EMPLOYMENT PROGRAM REPRESENTATIVE

$3,448.00 - $5,366.00 per Month

Final Filing Date: 6/19/2022

Job Description and Duties

THIS IS A RE-ADVERTISEMENT, IF YOU PREVIOUSLY APPLIED, YOU DO NOT HAVE TO RE-APPLY.

THIS IS A LIMITED TERM POSITION WHICH MAY BE EXTENDED OR BECOME PERMANENT.

THIS IS A BILINGUAL-SPANISH POSITION; MUST BE ABLE TO PASS A BILINGUAL-SPANISH FLUENCY EXAMINATION.

Do you want to help your fellow Californians by making a difference during these unprecedented times? If so, and you want to be the change, this is an opportunity to work with the public, analyze customer needs, coordinate events, apply marketing skills, and identify solutions in a team environment that offers good challenge; then this may be the job for you.

Under the supervision of Employment Program Manager I, the Employment Program Representative (EPR) assists customers through the delivery method of self-service, facilitated self-help, and staff-assisted services. Promotes the programs and services offered by the Employment Development Department-Workforce Services (WS) Branch to job seekers, employers, workforce partners, and other community stakeholders. Provides employment services to job seekers and recruitment assistance to employers following prescribed WS policies and procedures. Prepares and makes formal presentations regarding EDD-Workforce Services, benefits and features of CalJOBS, and engages audiences to utilize the America's Job Centers of California as a one-stop for employment and training services. Follow guidance under the Workforce Innovation and Opportunity Act (WIOA) and Wagner-Peyser Act funded activities. Must be able to pass a bilingual Spanish certification exam.

If looking for an opportunity to work with the public, analyze customer needs, coordinate job fairs/events, apply marketing skills, identify solutions, pay attention to detail, make a difference, and work in a team environment, then this may be the job for you.

Per the Governor's Office of California, the Employment Development Department is considered an essential department. This position requires local in-person workload, though some telework may be available. This position's office follows the recommended safety guidance from the California Department of Public Health (CDPH) and the Center of Disease Control (CDC).

 The position exists in Chula Vista, but may require travel or be assigned to another office within the San Diego Cluster.

You will find additional information about the job in the Duty Statement.

Working Conditions

High volume customer service position. Office environment, reception area.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-285088
Position #(s):
280-146-9194-065
Working Title:
Employment Program Representative
Classification:
EMPLOYMENT PROGRAM REPRESENTATIVE
$3,448.00 - $4,113.00 A
$3,733.00 - $4,672.00 B
$4,286.00 - $5,366.00 C
# of Positions:
1
Work Location:
San Diego County
Job Type:
12 Month Limited Term - Full Time
Work Shift:
8:00 AM - 5:00 PM
Work Week:
Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Special Requirements

  • The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

To apply, submit a completed State Application (STD 678), a resume, and college transcripts with a minimum of 60 units completed or College Diploma.
 
A background investigation may be required.

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

  • Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
  • Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
  • Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.
  • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/19/2022

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department
Attn: Job Control # 285088
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento, CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department
Attn: Job Control # 285088
EDD/Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento, CA 95814
08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Degree and/or School Transcripts
  • Statement of Qualifications -
    A Statement of Qualifications (SOQ) is Required.
    Please see “Statement of Qualifications Requirements” section for more information about the SOQ.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
PC skills, analytical and critical thinking skills, ability to work with minimal supervision, desire to make a difference in people's lives and help them find work, self-starter and time management skills, sound judgment, excellent written and verbal communication skills, must be resourceful and have diplomacy in dealing with the public, and a passion for working in workforce development and contributing to the economic vitality of California!
Class C Driver's License

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Sandra Rodriguez
(619) 628-0344
Sandra.Mariscal@edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-8434
EEOMail@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualification Requirement

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.

Please submit a Statement of Qualifications typed in Arial font no larger than 12 font and a maximum of two (2) pages. Describe the knowledge, skills and abilities that you bring to this position and why you are interested in being an Employment Program Representative.

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation.

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies.

During the background investigation, the Employment Development Department (EDD) may review information to verify your compliance with EDD benefit programs. EDD benefit programs include payments issued to individuals for Unemployment Insurance, Disability Insurance, and Paid Family Leave. Non-compliance represents overpayments that were issued by the EDD to individuals due to inaccurate and/or fraudulent information provided by the individual. Any failure to comply with EDD benefit programs may prevent you from being hired at the EDD.

ADDITIONAL DEPARTMENT INFORMATION:

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey:EDD Recruitment Survey

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.