Job Posting: Salesforce Administrator

Office of Systems Integration

JC-298941
-
Salesforce Administrator
INFORMATION TECHNOLOGY SPECIALIST I

$5,815.00 - $9,408.00 per Month

Final Filing Date: 4/4/2022

Job Description and Duties

This position offers an exciting opportunity to participate in delivering a new Comprehensive Child Welfare Information System (CCWIS) with Child Welfare Digital Services (CWDS), a unique collaboration involving the Office of Systems Integration (OSI), California Department of Social Services (CDSS) and California’s Counties and Tribes.

Under the direction of the Architecture and Engineering Chief (ITM I), the Salesforce Administrator serves in a key state role in the iterative development and operation of the Child Welfare Services - California Automated Response and Engagement System (CWS-CARES). The Salesforce Administrator works closely with functional leaders, organizational units, and subject matter experts to identify, configure, and deploy new business processes to support functional areas across the enterprise. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of the CWS-CARES products. The Information Technology Specialist I (ITS I) serves as a Salesforce Subject Matter Expert, works on various proofs of concept for upcoming features using new features including Lightning Web Components (LWC). Acts as a Salesforce configurator, installing, configuring, and customizing App Exchange packages. The ITS I reviews the health of the Salesforce organization and ensures best practice principles are enforced in the platform.

Free Parking and Telework Options are available!

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-298941
Position #(s):
791-753-1402-023
Working Title:
Salesforce Administrator
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$5,815.00 - $7,793.00 A
$6,394.00 - $8,570.00 B
$7,021.00 - $9,408.00 C
# of Positions:
1
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

The Office of Systems Integration (OSI) provides project management, oversight, procurement and support services for a multi-billion dollar portfolio of high criticality projects. We are passionate about the people of California who receive vital health and human services by the successful delivery of our large, complex IT systems. We are a trusted leader and work toward common goals, by sharing knowledge, learning and building consensus to implement solutions.

Whether you’re interested in the field of IT or administrative support services, we offer excellent opportunities and a collaborative work environment. So, come build a career at the OSI!

Headquartered in the Natomas area of Sacramento, we offer free parking, many convenient shopping and dining options, a comfortable work environment and beautiful office facilities.

Check out our jobs website and social media sites:
 OSI Jobs Site
 LinkedIN
www.osi.ca.gov

Special Requirements

Possession of minimum qualifications will be verified prior to the interview and/or appointment. If you are meeting minimum qualifications with education, you must include your unofficial transcripts/diploma for verification. Sealed Official transcripts are required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/4/2022

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Office of Systems Integration
Attn: Nancy McElroy RPA 22-118
2495 Natomas Park Drive, Suite 655
Sacramento, CA 95833

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Office of Systems Integration
Nancy McElroy RPA 22-118
2495 Natomas Park Drive, Suite 515
Sacramento, CA 95833
Monday - Friday place in drop-off box in Suite 515
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
The candidate should have independently managed the Salesforce environments, controlled the production data access based on requirements, and have good experience in design and build. Minimum 3 years of experience in the following activities:
  • Service Cloud experience including case management and assignment. Should have configured and customized the case-related requirements.
  • Extensive experience in set-up and configuration of Salesforce environments. Should have design experience for Identity and Access management, complex sharing mechanism, and experience in role designing and creation. Knowledge of Process Builder, Lightning Flow, Community, etc.
  • Experience in database modeling, SQL, etc.
  • Experience on Agile framework and facilitated sprint meetings.
  • Active certified Salesforce Administrator or Platform Developer I certification.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Nancy McElroy
(916) 263-1118
nancy.mcelroy@osi.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Shauna Pompei
(916) 263-0740
shauna.pompei@osi.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

This position is designated as required to file a Statement of Economic Interest (Form 700) under the California Health and Human Services Agency Conflict of Interest Code. The position is responsible for the making, participating in the making, or using his or her official position to influence the making of governmental decisions that may potentially have a material effect on his or her personal financial interests. The appointee is required to complete a Form 700 within 30 days after his or her appointment. Failure to comply with the Conflict of Interest Code requirements may void the appointment.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.