Job Posting: Clerical Support - Retaliation Complaint Investigation (RCI)

Department of Industrial Relations

JC-312575
-
Clerical Support - Retaliation Complaint Investigation (RCI)
OFFICE TECHNICIAN (TYPING)

$3,287.00 - $4,114.00 per Month

Final Filing Date: 6/28/2022

Job Description and Duties

***This posting may be used to fill future vacancies in accordance with 2 CCR §249.3. Please post for multiple positions.
***Please ensure application is complete with detailed job descriptions/tasks performed, employment beginning and ending date information, and hours worked per week. Failure to provide this information will disqualify your application.
***If you are using education to meet one of the patterns of the minimum qualifications, please upload a copy of your degree or transcripts with your application package.

Link to Office Technician (Typing) Exam Posting: https://www.calcareers.ca.gov/JOBSGEN/4PB24.PDF 

Under the direction of a Deputy Labor Commissioner III or designee, the incumbent performs a wide variety of clerical duties within the Retaliation Complaint Investigation (RCI) program in order to provide timely and accurate support to the program. In addition to overall clerical operations, the incumbent is responsible for intake and data entry of all retaliation claims received via referral from state of federal agencies, online submission, email, telephone, mail or in person and for the input of case information into the CalAtlas (Salesforce) and the federal IMIS database. The incumbent is also responsible for docketing cases, scanning and uploading documents, processing rejections letters, following up on requested information and documents from parties,editing and mailing out decisions to parties, and handling appeal notices.

The incumbent will also answer telephone inquiries to the RCI unit, including accepting retaliation complaints by phone, monitor and respond to inquiries from the RCI email inbox, and perform Public Information Duty (PID) by assisting the public at the counter. In addition, he or she will open and process all incoming/outgoing mail, prepare letters, statistical reports and respond to correspondence from parties; maintain, close and purge all case files based on document requirements as well as assist with handling Public Records Act (PRA) requests and the ordering of supplies.

You will find additional information about the job in the Duty Statement.

Working Conditions

The employee will spend the majority of the time working at the district office in Santa Ana. His or her work area will be a cubicle equipped with standard office equipment. Overtime and occasional travel to an off-site location may be required for meetings and/or training. Employees are expected to be able to work independently, in a fast-paced team environment, and work well with the public and co-workers.
 

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-312575
Position #(s):
400-529-1139-367
Working Title:
Clerical Support - Retaliation Complaint Investigation (RCI)
Classification:
OFFICE TECHNICIAN (TYPING)
$3,287.00 - $4,114.00 A
# of Positions:
Multiple
Work Location:
Orange County
Job Type:
Permanent, Full Time

Department Information

Santa Ana

Click Here For A List Of DLSE Locations

About us: Labor Commissioner's Office


The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.

The mission of the California Labor Commissioner’s Office is to ensure a just day’s pay in every workplace in the State and to promote economic justice through robust enforcement of labor laws. By combating wage theft, protecting workers from retaliation, and educating the public, we put earned wages into workers’ pockets and help level the playing field for law-abiding employers.

Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account by 11:59 p.m. on or before the above final filing date. Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey


Department Website: http://www.dir.ca.gov

Special Requirements

  • The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/28/2022

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Industrial Relations
Attn: Personnel Recruitment & Hiring Unit
1515 Clay St., Suite 409
Oakland, CA 94612

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Industrial Relations
Personnel Recruitment & Hiring Unit
1515 Clay St., Suite 409
Oakland, CA 94612
09:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Exceptional organizational skills;
Operate various office machines;
Evaluate situations accurately and take effective action;
Make clear and comprehensive reports and keep difficult records;
Meet and deal tactfully with the public;
Apply specific laws, rules and office policies and procedures;
Prepare correspondence independently utilizing a wide knowledge of vocabulary, grammar and spelling;
Learn rapidly;
Follow oral and written directions ;
Make satisfactory progress in a prescribed training program;
Ability to interact in a team environment with the public and coworkers in a professional manner, and with integrity and respect;
Use good work habits such as punctuality, skill, neatness and dependability
Analyze written numerical data accurately;
Familiarity and working knowledge of Microsoft applications including Outlook, Word, and Excel;
Demonstrated ability to effectively organize work and multiple projects with competing deadlines to complete assignments in a timely manner;
Bilingual candidates encouraged to apply 

Benefits

Become part of a mission driven agency that strives to protect California workers from unsafe working conditions or other labor violations, and seeks to level the playing field for law-abiding employers.
Ample opportunity to promote within the division.
 

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.dir.ca.gov
Human Resources Contact:
Certification Unit
(800) 564-0771
cert@dir.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
DIR EEO Officer
(510) 285-3080
EEO@dir.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

DIR Mission and Core Values

Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment.

Integrity - We fulfill the promise of our mission through fair, honest and ethical behavior.

Service - We are committed to responsibly serving the public and value their trust.

Respect - We treat others with dignity, courtesy and consideration.

Quality - We take pride in providing the public with accurate and timely services.

Transparency - We conduct ourselves with openness and accountability in all aspects of our work
 

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.