Job Posting: Lead CRM Developer/Administrator – Salesforce

Department of Social Services

JC-321282
-
Lead CRM Developer/Administrator – Salesforce
INFORMATION TECHNOLOGY SPECIALIST II

$7,893.00 - $10,576.00 per Month

Final Filing Date: 12/16/2022

Job Description and Duties

Under the general direction of Innovative Technology Solutions Branch (ITSB) Manager, IT Manager I, the Information Technology Specialist II (IT Spec. II) codifies the enterprise vision, leads the solution architecture, technical development, implementation, maintenance and support of DSS systems. The IT Spec. II provides technical expertise in architecture, design, development, and ongoing support to the applications supported by ITSB. The IT Spec. II leads staff and consultants. The primary duties of the IT Spec. II include developing and maintaining the technical architecture of solutions, operation, and maintenance of systems including user research, user-centric design, development and configuration, testing, and iterative implementation of the business application services using Customer Relation Management tools like Microsoft Dynamics, Salesforce etc. and .Net framework or other related technologies. The primary duties of the IT Spec II lie within the Software Engineering domain, with ancillary duties in the System Engineering, Information Security Engineering, and IT Project Management domains.

The IT Spec II leads documentation of the existing data and services models, and is responsible for leading development of the to-be services and data models, ensuring that services provided map to user needs and are in full conformity with applicable State and Federal guidelines regarding confidential, protected, or personally identifiable data and Federal tax information both at-rest and in transit. The IT Spec II is responsible for the development of key project and service documentation artifacts necessary to document both existing and to-be business and service processes, including a comprehensive inventory of transmissions and outputs, business needs inventories, and technical services inventories. Responsible for leading requirements gathering, executing gap analysis to surface or crystallize service needs, and ensuring that the functional requirements inventory is maintained in a coherent, organized manner. The IT Spec II works closely with the product and service owners to ensure that business functional or process requirements are completely and coherently translated to corresponding technical services and requirements, and provides oversight and ensures ongoing normal functioning, inclusive of all reports and needed outputs, of the existing service solution. As modules of the replacement/re-homed solution become ready to enter into production, the IT Spec II will work with management, customers, and clients to ensure stable decommissioning and seamless cutover/deployment.

If you have already applied , your application is still being considered.


You will find additional information about the job in the Duty Statement.

Working Conditions

This work location is very convenient!  The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50 and Highway 80.

This position has been designated as eligible for telework. The position may require in-person attendance when requested.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-321282
Position #(s):
800-772-1414-XXX
Working Title:
Lead CRM Developer/Administrator – Salesforce
Classification:
INFORMATION TECHNOLOGY SPECIALIST II
$7,893.00 - $10,576.00 A
# of Positions:
1
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals?  Do you set high standards for yourself and enjoy a collaborative and challenging work environment?  The California Department of Social Services (CDSS) serves, aids and protects needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence.  CDSS employees are our most important resource in serving California’s needy and vulnerable children and families.  


Information Systems Division's (ISD) mission is to develop, support and promote the business value of IT which comes from the ability to conduct business processes more reliably, faster and at lower cost. ISD creates value by continually improving customer service and providing access to information that enables better decision making by California Department of Social Services (CDSS) business units.


ISD accomplishes this by:

  • Effectively managing information systems and equipment;
  • Planning, communicating and implementing responsible information technology policies and solutions; and,
  • Sharing and transferring information technology knowledge and tools.


Special Requirements

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the recruitment process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are considered limited term, 12 months, and may be extended up to 24 months or become permanent.

 

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 12/16/2022

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
Attn: Classification & Certification Unit
P.O.Box 944243
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services
Classification & Certification Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program and monthly $65 transportation voucher.  

 

Transportation Reimbursement of 75% is available to eligible employees, reimbursement is not to exceed $100, and employee must provide proof of transportation pass payment.

Click here to view all the attractive benefits available to state employees!

 


Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Pankaj Sharma
(916) 653-1272
pankaj.sharma@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Those interested in obtaining employment with the California Department of Social Services must apply and compete through the State recruitment process.  Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

CalCareers Exam/Assessment Search

If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Social Services, please contact the Examination Unit at examinations@dss.ca.gov.

Applicant Survey

Please let us know how you learned about this career opportunity by taking the brief survey that follows:  Recruitment Survey

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.