- REQUIRED KNOWLEDGE:
Knowledge of the organization and functions of California State Government, including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; facilitation and negotiation techniques to promote collaboration amongst diverse groups; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department’s Equal Employment Opportunity Program objectives; and a manager’s role in the Equal Employment Opportunity Program; current technology, including the business needs of stakeholders and their organization, political, administrative, and fiscal environments to understand potential impacts of issues and parameters of solutions; best practices in IT projects and support services and knowledge of typical risk areas in project life cycle to bring quality approaches to the most vulnerable project tasks; comprehensive understanding of state administrative policies, strategic and operations planning, and best management practices; project and state contract management practices; state policies and procedures, including developing and negotiating budget proposals; principles related to cost recovery for provided services; state control agency requirements for project/program approval and oversight; Information Technology Infrastructure Library (ITIL) and Organizational Change Management.
- REQUIRED ABILITIES:
Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures, and practices; integrate the activities of a diverse program to attain common goals; meet customer demand for services, during competing priorities; communicate with customers and identify CDT services that will help them meet their business objectives; gain the confidence and support of top-level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; effectively contribute to the department’s Equal Employment Opportunity objectives.