Job Posting: STAFF SERVICES ANALYST

Department of Insurance

JC-395840
-
STAFF SERVICES ANALYST
STAFF SERVICES ANALYST

$3,534.00 - $5,916.00 per Month

Final Filing Date: 10/17/2023

Job Description and Duties

Under the general direction of the Legal Branch's Deputy General Counsel, the Staff Services Analyst (SSA) performs analytical and administrative duties for the Litigation Division and staff that includes Assistant Chief Counsels for each of the Litigation bureaus. The incumbent coordinates clerical and technical support with the legal support team and other departmental offices as it relates to Legal branch work and special projects. The incumbent assists legal staff on various matters; prepares complex correspondence; prepares statistical reports; processes orders, prepares and serves pleadings, subpoenas, petitions, and notices of hearing. With diplomacy, the incumbent responds written and verbal communications from respondents, attorneys, and the public regarding the status of their cases and on basic procedural matters.

If you have not taken the STAFF SERVICES ANALYST examination, your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment for this position. Please click the link provided below for the examination information and instructions:

CalCareers


Any questions regarding the minimum qualifications, applying for the examination, being scheduled for the examination, reasonable accommodations, the examination components, scoring, etc., may be directed to our Examinations Unit at cdiexaminations@insurance.ca.gov
.


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You will find additional information about the job in the Duty Statement.

Working Conditions

Work Environment:
• Work in a high-rise office building.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
JC-395840
Position #(s):
413-139-5157-001
Working Title:
STAFF SERVICES ANALYST
Classification:
STAFF SERVICES ANALYST
$3,534.00 - $5,916.00
# of Positions:
1
Work Location:
United States
Job Type:
Permanent, Full Time

Department Information

Legal Branch
Litigation Division
Legal Division Office
Located in Oakland or Sacramento

Would you like to become part of a team of dedicated and talented civil servants whose work impacts the lives of millions of Californians?  The California Department of Insurance (CDI) was created in 1868, developing our mission that ensures that consumers are provided with insurance services meeting acceptable standards of quality, equity and dependability at fair rates by establishing and enforcing appropriate service standards. The insurance market place has changed dramatically over time, but consumer protection continues to be the core of CDI's mission, Consumers, insurance companies, and licensees rely on CDI to ensure that insurance products and services are available to consumers timely, and that they deliver fair and equal benefits.

Department Website: http://www.insurance.ca.gov

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/17/2023

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Insurance
Attn: Classification & Consultations Unit
Human Resources Management Division
300 Capitol Mall, 13th Floor
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Insurance
Classification & Consultations Unit
Human Resources Management Division
300 Capitol Mall, 13th Floor
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications -

    Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications. 

    The SOQ must be typed and not be longer than two pages, single sided, single spaced, 1” margin, using 12-point Arial font.

    1. Referencing the Duty Statement, explain the skills, education and experience you have which you believe qualify you for the Staff Services Analyst position.  
    2. Please provide an example that demonstrates your oral and written communication skills.
    3. Please provide an example that demonstrates your experience handling sensitive or confidential information.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Demonstrated skills in various Microsoft applications such as Microsoft Word, Excel, Access, Power Point and Outlook
  • Experience analyzing data and creating reports
  • Experience providing administrative support to a team
  • Experience filing legal documents with the state and federal courts
  • Ability to meet deadlines and perform under pressure
  • Excellent written and verbal communication skills

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.insurance.ca.gov
Human Resources Contact:
Classification & Consultations Unit
(916) 492-3300
CDIJobinquiries@insurance.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 492-3388
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications. 

The SOQ must be typed and not be longer than two pages, single sided, single spaced, 1” margin, using 12-point Arial font.

1. Referencing the Duty Statement, explain the skills, education and experience you have which you believe qualify you for the Staff Services Analyst position.  
2. Please provide an example that demonstrates your oral and written communication skills.
3. Please provide an example that demonstrates your experience handling sensitive or confidential information.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.