Job Posting: Chief, Enterprise Strategy & Services Branch

Department of Health Care Services

JC-396010
-
Chief, Enterprise Strategy & Services Branch
INFORMATION TECHNOLOGY MANAGER II

$10,421.00 - $12,668.00 per Month

Final Filing Date: 3/30/2024

Job Description and Duties

Looking for a rewarding career in California Healthcare Information Technology (IT)?  Each day within the Department of Health Care Services (DHCS), our employees positively impact the lives of millions of California’s most vulnerable citizens.  The DHCS IT Strategy Services Division (ITSSD) has a great opportunity for experienced IT management professionals who want to be involved in providing excellent customer service with IT expertise, and leading consultations with business and IT executives and leadership on technical solutions to solve business and IT problems.  If you love challenges, working with customers, and want to put your critical thinking, strategic and problem solving skills to work, this could be the position for you.


The ITM II will particularly focus on formulating and managing the IT Product Delivery backlog to ensure alignment with overarching organizational goals and objectives. The IT Product delivery backlog serves as the list of IT products and enterprise capabilities that shall be delivered by the collective IT teams across the organization to support DHCS strategic priorities.

 

The ITM II will own IT Product Delivery Backlog Management. The ITM II will lead the setting and prioritizing of strategic investment decisions about IT Product Delivery and will oversee execution of the IT Product Delivery backlog to align with the organization’s strategy.  

The ITM II will also own IT Governance and Decision Management. The ITM II will lead the decision making and governance processes for IT to align operational activities with the organization’s strategy.

The ITM II will manage the ESSB organization as part of the ETS leadership team. The incumbent will plan, organize, lead, and direct the activities of the multi-disciplinary staff of ESSB, which include state and contract employees.

The duties for this position are focused on Business Technology Management, System Engineering, and Software Engineering with some focus in IT Project Management, Client Services, and Information Security Engineering domains of the California Department of Human Resources (CalHR) Information Technology Series Allocation Guidelines.

This position will run until filled with the following cutoff date for review: 10/19/23, 11/02/23, and then 12/1/2023 and 1/2/2024.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

This position exists in Sacramento, CA


You will find additional information about the job in the Duty Statement.

Working Conditions

The incumbent is a Work Week Group E employee and is expected to work an average of 40 hours per week each year and may be required to work specified hours based on the business needs of the office. The incumbent works in an office setting with artificial light and temperature control. The ability to use a personal computer and telephone is essential. The incumbent must be able to frequently remain in a stationary position at a workstation throughout the day and must occasionally position self to perform a variety of tasks including retrieval of files.

*Due to the COVID 19 Pandemic, telework has been implemented until further notice; however, there may be times it may be required to report to the office. 

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-396010
Position #(s):
802-384-1406-001
Working Title:
Chief, Enterprise Strategy & Services Branch
Classification:
INFORMATION TECHNOLOGY MANAGER II
$10,421.00 - $12,668.00
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Telework
Job Type:
Permanent, Full Time

Department Information

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net, helping millions of low-income and disabled Californians each and every day.

The mission of DHCS is to provide Californians with access to affordable, integrated, high-quality health care, including medical, dental, mental health, substance use treatment services and long-term care. Our vision is to preserve and improve the overall health and well-being of all Californians.


The Enterprise Technology Services Program (ETS) is responsible for designing architecting, building and delivering secure innovative solutions and services that drive health care quality and for information technology (IT) strategy formulation, enterprise architecture, enterprise portfolio management, and enterprise governance. ETS delivers customer service by providing a secure, reliable IT environment to support the program and administrative objectives of the Department of Health Care Services (DHCS), the Health and Human Services Agency, Office of Health Information Integrity, and Office of the Patient Advocate. ETS establishes IT policy and standards and ensures compliance with state and federal laws and regulations regarding the use of IT and the safeguarding of electronic information; supports a complex portfolio of program systems. 

DHCS is a dynamic department with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce which reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.


Department Website: https://www.dhcs.ca.gov

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 3/30/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Health Care Services
Attn: Certification Technician JC-396010
M.S. 1300
P.O. Box 997411
Sacramento, CA 95899-7411

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Health Care Services
Certification Technician JC-396010
1501 Capitol Avenue, Suite 71.1501
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications -

    This position will play a pivotal role in shaping our organization’s long-term technology vision and ensuring alignment with business objectives. Please describe a specific instance in your career where you were responsible for defining and implementing a technology strategy.

    In your response, outline key steps you took to formulate this strategy and describe measurable results achieved.

    Your response should be no more than 2 pages in length and 12 point font.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Leadership
     • Ability to set policy, strategic direction and best practices in the delivery of complex digital applications and information technology products.
     • Demonstrate strong influencing, negotiation and communication skills (written, verbal, presentation).
     • Ability to exercise good critical thinking skills to guide decision making and managing challenging problems and issues before recommending solutions.
     • Ability to communicate professionally and effectively, both verbally and in writing.
     • Ability to identify and troubleshoot issues and mitigate risks that become barriers to timely completion of DHCS strategic priorities and workloads.
     • Highly organized and analytical, with the ability to manage workflow in a deadline-oriented environment.
     • Highly collaborative, with keen ability to listen to other perspectives and work as a team to identify and deliver solutions.
     • Servant leader with the ability to motivate teams and set clear priorities.
     • Ability to exercise a high degree of initiative; have independence of action and originality; demonstrate tact and exercise sound judgment that recognizes the best interests of the State and our work efforts.
     • Effective communication skills.
     • Ability to develop and maintain effective and cooperative working relationships.
     • Ability to easily adapt to changing priorities.
Administrative Support Services
     • APD Development
     • Contract procurements of goods and services
     • Budget development and management
     • Oversight coordination including with CDT and DGS state procurement processes
     • Legislature Briefings
     • Work Order Authorization coordination
Agile
     • Willingness to develop and follow agile workload management practices
     • Experience using agile framework tools, including use of Jira to support status and other workload reporting


Benefits

DHCS offers a competitive pay schedule and work-life balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee’s bargaining unit and conditions of employment. Some of these benefits:

  • Alternative work schedules
  • Flexible work hours
  • Remote work options
  • Medical benefits, including health, dental, and vision insurance
  • Paid holidays: 11 paid State holidays, 1 personal paid holiday, and 2 professional development days.
  • Pension where employees contribute monthly, as does the Department
  • Health insurance in retirement
  • Employee Assistance Program
  • Loan forgiveness under the federal Public Service Loan Forgiveness Program

 

For the latest information on the benefits offered by the State of California, please explore the Health Benefits Summary provided by CalHR.

 


Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: https://www.dhcs.ca.gov
Hiring Unit Contact:
Dina Navarra
(916) 324-7804 ext:
dina.navarra@dhcs.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 440-7370
civilrights@dhcs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed. 

A completed state application (STD. 678) and any documents list under “Required Application Documents” must be submitted with your application package. Applicants who are relying on additional documentation (e.g. transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified. Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.

 

Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

Here is the link to the exam bulletin for Information Technololgy Manager II

If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.ca.gov  

For all other questions regarding your CalCareer account, please contact CalHR’s CalCareers Unit at (866) 844-8671 or CalCareer@calhr.ca.gov.


Testing and Exam Information

**IMPORTANT**

Candidates must ensure they have the experience and/or education for the minimum qualifications (MQ) prior to taking the exam for this classification.  Please ensure you met and exceeded the required time when using experience to meet the MQs.  For example, one year of experience would be January 1, 2023 through January 1, 2024.  Taking the exam prior to January 1, 2024, would result in you not meeting the MQs. You may not round up your time and should not take the exam prior to meeting the full required experience. Taking an exam prematurely will make you ineligible. You may be subject to a penalty period that could be up to one year.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.