Job Posting: CRM Application Owner

Governor's Office of Planning and Research

JC-425252
-
CRM Application Owner
INFORMATION TECHNOLOGY SPECIALIST II

$8,130.00 - $10,893.00 per Month

Final Filing Date: 4/13/2024

Job Description and Duties

The Governor’s Office of Planning & Research (OPR) seeks to fill a Permanent, Full-Time IT Specialist II position in the California Volunteers Program.

Under the general direction of the Director of Digital Design and Delivery, the CRM Application Owner (Information Technology Specialist II) is responsible for the overall management, development, and maintenance of the cloud-based customer relationship management (CRM) platform, Salesforce. The CRM Application Owner serves as the primary point of contact between the CV team, users, the CRM Platform Engineer and development team to manage five unique applications integrated within the CRM platform. The CRM Application Owner is responsible for setting the application’s strategic direction and leads various projects related to Salesforce implementation, customization, and enhancement, driving efficiency across California Volunteers.

You will find additional information about the job in the Duty Statement.

Working Conditions

The positions at OPR may be eligible for telework with in-person attendance based on the operational needs of the position under Government Code Section 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the OPR Telework Policy and/or future program need.


All OPR employees must reside in California upon appointment.

  • OPR is located in Sacramento, directly across from the State Capitol. 

  • Requires being in a stationary position, consistent with office work, for extended periods. 

  • Standard office environment (artificial lighting, controlled temperature, etc.).

  • Daily use of personal computer, office equipment, and/or telephone. 

  • Occasional overnight travel up to 10% may be required. 


Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-425252
Position #(s):
368-655-1414-XXX
Working Title:
CRM Application Owner
Classification:
INFORMATION TECHNOLOGY SPECIALIST II
$8,130.00 - $10,893.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
In Office
Job Type:
Permanent, Full Time
Work Shift:
8am-5pm
Work Week:
Monday-Friday

Department Information

California Volunteers, Office of the Governor is the state office tasked with engaging Californians in service, volunteering and civic action to tackle our state’s most pressing challenges while lifting up all communities. From the California Climate Action Corps, the country’s first statewide climate corps program, to the #CaliforniansForAll service initiative launched in response to COVID-19 that includes a volunteer corps to support the state’s response to emergencies and disasters, California Volunteers plays an integral role in tackling the state’s problems. Led by the state’s Chief Service Officer, Josh Fryday, California Volunteers is supported by a bipartisan 25-member Commission and a team of experts driven by a mission to empower and mobilize all Californians to volunteer and serve in their communities


To learn more about California Volunteers, please visit our website: https://www.californiavolunteers.ca.gov/


Please Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.











Special Requirements

In addition to completing your online job application, you must provide a Statement of Qualifications (SOQ) for the hiring manager's review.  Please see the Statement of Qualifications Section for instructions and questions for the SOQ.  Applications received without an SOQ will not be considered.

 

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/13/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Governor's Office of Planning and Research
Attn: Human Resources Office/RPA 23028
1400 10th Street
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Governor's Office of Planning and Research
Human Resources Office/RPA 23028
1400 10th Street
Sacramento, CA 95814
09:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions will not be considered. See the Statement of Qualifications section for instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Experience as a Salesforce Administrator, Consultant, Business Analyst, or equivalent.
• Proven ability managing Salesforce implementation projects and with a proven track record of successful project delivery.
• Experience managing project scope, budget, schedule, and resources.
• Understanding of CRM principles, processes, and operations.
• Proficient in Salesforce configuration, customization and development.
• General knowledge of VH1, AmeriCorps, Alumni Network, Golden Volunteer, FormAssembly, or integration technologies.
• Experience with data management within Salesforce.
• Excellent communication (both written and verbal), interpersonal, and leadership skills with the ability to collaborate effectively across teams and influence others at all levels.


Benefits

OPR employees are eligible for a number of benefits. Health benefits and leave programs are available for most employees. Benefit eligibility may depend on length of service and collective bargaining agreements.


  • Some added benefits OPR offers include:
  • 11 paid holidays
  • Alternate work schedules
  • Flexible work hours
  • Hybrid schedule
  • Nearby cafes and restaurants
  • Walking distance to public transit

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
OPR Human Resources Office
(916) 322-2318
recruitments@opr.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 323-1431
Thuong.Pham@OPR.CA.GOV
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Disclosure Requirements

This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete the Statement of Economic Interest (Form 700) within 30 days of appointment and once per year. Failure to comply with the Conflict of Interest Code requirements may void the appointment.

Statement of Qualifications

Application packages received without an SOQ or those that do not respond to the specific questions below will not be considered. 

 

The SOQ must be typed, titled “Statement of Qualifications”, and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length and must not have font smaller than 12 point. 

  • How do your qualifications, educational background, trainings, and work experience align with the requirements of this position?
  • Provide an example of when you successfully implemented a Salesforce or CRM automation system. Briefly explain your role, the challenges you faced, and how you overcame the challenges to ensure successful adoption and utilization. 

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.