Job Posting

Job Posting: Correspondence Analyst

Department of Consumer Affairs

JC-436810

Correspondence Analyst
STAFF SERVICES ANALYST

$3,640.00 - $5,916.00 per Month

Final Filing Date: 6/24/2024

Job Description and Duties

Research, analyze, and compose responses to the moderately complex and sensitive correspondence referred to the Department of Consumer Affairs (DCA) from the Governor’s Office, Legislators, Agency Secretary, and the Director’s Office. Independently responds to the more complex correspondence including electronic mail from consumers regarding consumer complaints and provides appropriate referrals. The incumbent will work closely with various DCA programs to prepare formal responses to consumer, applicant, or licensee complaints and inquiries of average complexity. The formal response process requires an analysis of the complaint, verifying board/bureau jurisdiction, and drafting a response based on information provided by the DCA program. The incumbent must research and enhance their knowledge of applicable laws, rules, and regulations that govern DCA’s programs related to the consumer complaint.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Please let us know how you heard about our position by taking this brief survey.

https://forms.office.com/g/ZDz01HNTGG

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position currently qualifies for a hybrid-work schedule (2 days in-office and 3 days from home), however, the incumbent may be asked to go to the office to act as a backup for another CU staff member, or to conduct work that cannot be done at home. The SSA works 40 hours per week. The incumbent uses a laptop, photocopier, printer, and telephone daily. Sitting and standing requirements are consistent with office work. The incumbent must occasionally walk, reach to a maximum height of six feet and stoop to floor level to retrieve or replace files, and occasionally lift a very light amount (less than 20 lbs.). Needs to occasionally deliver or retrieve mail correspondence to and from several areas of DCA’s headquarters building.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

STAFF SERVICES ANALYST

Additional Documents

Position Details

Job Code #:

JC-436810

Position #(s):

605-300-5157-010

605-300-5157-XXX

Working Title:

Correspondence Analyst

Classification:

STAFF SERVICES ANALYST

$3,640.00 - $4,561.00 A

$3,941.00 - $4,933.00 B

$4,726.00 - $5,916.00 C

# of Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Facility:

Communications Division

Department Information

The Correspondence Unit (CU) is responsible for responding to written correspondence regarding various consumer issues. CU staff analyzes and researches consumer issues, and prepares appropriate responses to moderately complex and sensitive written correspondence referred to the Department of Consumer Affairs (DCA) from the Governor’s Office, Business, Consumer Services, and Housing Agency, Legislature, and the Director’s Office. CU staff responds to written correspondence, including electronic mail, from consumers, applicants, licensees, and legislators regarding general consumer complaints and inquiries by using effective judgment to apply the appropriate laws and regulations that govern the DCA.

The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive team work where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment and career development.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/24/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Consumer Affairs

Attn: Recruitment Technician JC-436810 MV

1625 North Market Blvd., Suite N-321

Sacramento, CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Consumer Affairs

Recruitment Technician JC-436810 MV

1625 North Market Blvd., Suite N-321

Sacramento, CA 95834

Please note: The drop off location may be non-operational on weekends and holidays.

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Other -
A cover letter is required and must be included.
Statement of Qualifications -
A Statement of Qualifications (SOQ) is a narrative of how an applicant’s education, experience, knowledge, and skills meet the qualifications for this position. The SOQ must be submitted for the hiring manager’s review and is considered the first interview for this position. A resume, cover letter, or other documents do not substitute the SOQ.

INSTRUCTIONS:
Applicant Name, Classification Title, and Position Number should be displayed on the top right corner of the document.
Responses must be typed, single-spaced, limited to two pages using 12-point Arial font.
Each question must be written out and numbered appropriately.

1. Describe your current or past experience with writing complex and/or formal correspondence, Public Records Act (PRA) requests, and running statistical reports.
2. Briefly describe your approach to prioritizing your work and provide examples of your project management skills.
3. After reading the "Desirable Qualifications" section of this job posting, explain which bulleted items are your strengths and weaknesses. Feel free to give examples.
4. After reading the "Job Description and Duties" section of this job posting, why are you interested in this position?

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

•Experience with writing and technical writing

•Strong communication skills (written and verbal), reading comprehension, and interpersonal skills;

•Maintains consistent and regular attendance

•Reports to work on time

•Uses good judgment in decision-making, exercise creativity and flexibility in problem identification and resolution;

•Ability to work cooperatively with others;

•Works efficiently and keep work organized;

•Ability to work with changing priorities or due dates;

•Is responsive to management needs;

•Looks and acts in a professional manner; and

•Maintains good working relationships with staff, management, stakeholders, governmental agencies, and the public.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Free Parking

Electric Vehicle Charging Stations

On-Site Cafe

Restaurants Nearby

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Korrina Moreno
(916) 574-7402
korrina.moreno@dca.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 574-8280
eeo1@dca.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Instructions

If you are using education to meet the minimum qualifications, as specified in the classification specification (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), please include a copy of your degree or unofficial transcripts with your application package.

Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Employment information on the STD 678 MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Using the online application system as specified in the announcement is the preferred method or applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

DO NOT include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). https://jobs.ca.gov/pdf/std678.pdf.

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:

Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as stated on the job vacancy announcement.

U.S. Postal Service Mail:

Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:

Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have any updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.