Job Posting: Program Manager – Peer Exchange and Training

Governor’s Office of Service and Community Engagement

JC-494234
-
Program Manager – Peer Exchange and Training
STAFF SERVICES MANAGER III

$9,572.00 - $10,867.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/15/2025

Job Description and Duties

Under the general direction of the Program Planning and Innovation Director (CEA B), the Program Manager– Peer Exchange and Training (Staff Services Manager III) is a key leader supporting the evaluation, continuous improvement, and training development for CV programs and initiatives. The primary role is to provide regular opportunities for CV programs (College Corps, Climate Action Corps, Youth Service Corps, AmeriCorps) across the state to share the best practices and lessons learned, and to design and deliver training sessions and peer exchange opportunities for program staff at partner organizations.

You will find additional information about the job in the Duty Statement.

Working Conditions

Persons appointed to this position must be reasonably expected to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Involves sitting most of the time but may involve walking or standing for brief periods of time. Occasional/overnight travel up to 10% may be required. Occasional extended hours outside of normal working business hours may be required.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-494234
Position #(s):
428-655-4802-006
Working Title:
Program Manager – Peer Exchange and Training
Classification:
STAFF SERVICES MANAGER III
$9,572.00 - $10,867.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
United States
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 AM to 5:00 PM
Work Week:
Monday – Friday

Department Information

The Governor’s Office of Service and Community Engagement (GO-Serve) elevates paid service and volunteerism in the state, promotes more youth and community engagement, and advances public awareness and outreach campaigns to tackle the state’s most pressing challenges. Go-Serve consists of the Office of Community Partnerships and Strategic Communications (OCPSC), California Volunteers (CV), and the Youth Empowerment Commission (YEC). 

This postion maybe filled in one of the following locations:

Sacramento, Los Angeles, or Oakland
Department Website: www.californiavolunteers.ca.gov

Special Requirements

The incumbent must be detail-oriented and possess strong written and verbal communication skills. Highly organized, creative, and self-motivated with the ability to prioritize and manage multiple projects simultaneously in a fast-paced team office environment. Demonstrated ability to act independently and as a member of a team with open-mindedness, flexibility, and tact. Ability to problem-solve and use critical and creative thinking to effectively perform work. Display good interaction skills and the ability to deal professionally, congenially and in a personable manner with the public, other governmental entities, and staff at all levels. Communicate successfully in a diverse community as well as with individuals from varied backgrounds.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/15/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Governor’s Office of Service and Community Engagement
Primary Exam Contact
Attn: Cristina Granado
1400 10th St
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Governor’s Office of Service and Community Engagement
Primary Exam Contact
Cristina Granado
1400 10th St
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. Applications received without the SOQ will not be considered. Résumés in lieu of the SOQ will not be considered. 

     

    Refer to the SOQ Requirement Section of this job posting for the SOQ questions. 

     

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated experience designing and implementing peer learning communities, training programs, or communities of practice.
• Proven ability in facilitating engaging, interactive meetings, and training sessions for diverse stakeholder groups. 
• Proven ability to build trust and collaborate effectively with internal teams and external partners, including campuses, nonprofits, or community-based organizations. 
• Ability to identify common challenges across stakeholders and create structured, innovative strategies to promote knowledge sharing and collective problem-solving. 
• Experience developing toolkits, onboarding materials, templates, and resource libraries that support professional learning and organizational development. 
• Experience using data, feedback, and key performance indicators to evaluate and continuously improve training and engagement strategies. 
• Demonstrates both strong attention to detail and strategic thinking, with the ability to manage multiple projects simultaneously, meet deadlines, and adapt effectively to shifting priorities and evolving circumstances. 
• Familiarity with Salesforce or other CRM platforms for tracking partner engagement and maintaining accurate contact information. 
• Strong written and verbal communication skills, with the ability to synthesize complex ideas into clear, actionable content. 
• Passion for public service, equity, and the mission of supporting service programs, such as College Corps, Climate Action Corps, Youth Service Corps, and AmeriCorps.

Benefits

There are many benefits to joining our team!

GO-SERVE employees are eligible for a number of benefits. Health benefits and leave programs are available for most employees. Benefit eligibility may depend on length of service and collective bargaining agreements.

Benefit information can be found on the CalHR and CalPERS websites.

Some added benefits GO-SERVE offers include:

  • 11 paid holidays
  • Alternate work schedules
  • Flexible work hours
  • Hybrid schedule
  • Nearby cafes and restaurants
  • Walking distance to public transit

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: www.californiavolunteers.ca.gov
Human Resources Contact:
Cristina Granado
(916) 471-9808
Cristina.Granado@lci.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Alanna Dayton
(279) 228-3940
Alanna.dayton@lci.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

Statement of Qualifications (SOQ) 
SSM III

 

The SOQ must not exceed two (2) pages in length and be written in no less than 11-point font. Note that anything over the two-page limit will not be read. Each response should be numbered, and each prompt must be addressed separately and in order.

 

Resumes, letters, and other materials cannot substitute the SOQ. The SOQ will be utilized as screening criteria for the hiring interview only and will not be used for the purposes of examination.

  1. Share how your skills, experience, education, and training qualify you as the best candidate for this position.
  2. Describe a time when you designed and implemented a peer learning group, training program or community of practice. How did you engage participants? How did you evaluate the success of your initiative?
  3. Tell us about a time when you had to build trust and collaborate with both internal and external stakeholders on a project or initiative. What was your approach? What were the results?

 

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted:
• "To" and "from" dates (month/day/year)
• Hours worked per week
• Private sector job titles
• Supervisor name and phone number
• Job duties performed
• State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).

Transcripts

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. Foreign transcripts must include official verification of U.S. equivalency prior to appointment by an organization found here. 


Personal Identifying Information
Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.


Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.