Job Posting: RTMC Dispatcher

Department of Transportation

JC-468197
-
RTMC Dispatcher
DISPATCHER-CLERK, CALTRANS

$3,986.00 - $4,989.00 per Month

Final Filing Date: 3/25/2025

Job Description and Duties

Working under the supervision of a Dispatch Supervisor, the incumbent will operate a 19-channel base radio, answer multi-line telephone, operate word processing equipment, receives-compiles-maintain records and reports, documents changes in chain controls, monitors various web sites for weather and highway incidents, documents all information received in the TMC activity log, and continuously monitors the status and safety surrounding on scene Caltrans personnel.

Operate word processing equipment as required producing radio call logs, email messages, general correspondence, statistical documents, spreadsheets, computer databases, etc. Receive and forward related highway and weather information for the preparation of highway condition reports. Review, update and prepare original messages for district and statewide distribution of highway condition information to various governmental agencies, the Nevada Department of Transportation, and various private agencies and businesses. During local or statewide major emergencies works closely with the Deputy District Director, Maintenance and prepares reports and transmits information requested by management personnel in the Emergency Operations Center (EOC). Document all information transmitted and received in the Transportation Management Center Activity Log (TMCAL). Create and update service requests in the Integrated Maintenance Management System for every incident that Caltrans maintenance respond to. Record all lane closure statuses in the Lane Closure System (LCS). Operates based on policy/procedure information and executes out-of-office messages in the Transportation Management Center Integrated Dashboard (TMCID).

PARF# 03-5-344 / JC- 468197

Eligibility for hire may be determined by your score on the Dispatcher-Clerk, Caltrans exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions.  To apply for the exam, please click here and search by typing in the classification title.

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. 

https://forms.office.com/g/RyK102ty4G

https://youtu.be/oC9wIp8QalI

Apply today to join our team!  We especially encourage applicants to check out our Caltrans Career Compass tool!  The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.

You will find additional information about the job in the Duty Statement.

Working Conditions

This is a reposting of JC-442795. If you have previously applied to this position, you do not have to re-apply.  Your application will be considered.

Positions located at 3165 Gold Valley Drive, Rancho Cordova, Sacramento County.

This is a Limited Term position which may be extended to 24 months or become permanent.

The Transportation Management Center is staffed 24 hours per day, 7 days per week. Shift hours may vary, as well as normal days off. Incumbent must be willing to perform work requiring irregular hours including night shifts, weekends and holidays. The incumbent must be willing to rotate shift schedules through day, swing and graveyard shifts. May work shift schedules involving shifts of work more than 8 hours. Incumbent must be willing to work overtime on short notice, often up to 12-hour shifts and capable of working in a high paced work environment.

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-468197
Position #(s):
903-350-3710-XXX
Working Title:
RTMC Dispatcher
Classification:
DISPATCHER-CLERK, CALTRANS
$3,986.00 - $4,989.00
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
In Office
Job Type:
12 Month Limited Term - Full Time

Department Information

Caltrans Mission: Provide a safe and reliable transportation network that serves all people and respects the environment

Caltrans Vision: A brighter future for all through a world-class transportation network

The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity. 

Department Web site: www.dot.ca.gov 

Director’s EEO Policy: https://dot.ca.gov/programs/equal-employment-opportunity

Director’s EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity

Special Requirements

  • The position(s) require(s) a Drug Screening be passed prior to being hired.
  • The position(s) require(s) a(n) Typing Certificate 40 WPM Certificate. You will be required to provide a copy of your certificate prior to being hired.
  • Possession of a valid driver’s license is required when operating a state owned or leased vehicle.
  • DOJ background check is required.


The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section).  You must obtain a valid typing certificate, confirming your ability to meet the minimum typing speed, prior to being hired.  Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

The One-Stop Career Centers may offer free typing tests.  For a location near you, visit American Job Center Finder | CareerOneStop. Acceptable typing certificate guidelines may be found here: CalCareers Typing Requirements.

Candidates selected for this position must successfully pass a Department of Justice background check and the incumbent is also required to sign CHP Form 101A annually.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment.  If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification.  Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment.  Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent.  Please visit either of the following two websites for a list of evaluation agencies: https://www.naces.org/members or https://aice-eval.org.  Please redact birthdates and social security numbers.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 3/25/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Transportation
N/A
Attn: Caltrans DHR Contact
Certification Services MS-90
P O Box 168036
Sacramento, CA 95816-8036

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Transportation
Drop-Off Address
Caltrans DHR Contact
Classification and Hiring Unit - ECOS
1727 30th Street, MS 90
Sacramento, CA 95816
Closed on weekends and State Holidays.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:
Kathryn Hennessy
(530) 701-1305
katie.hennessy@dot.ca.gov
Hiring Unit Contact:
Catherine Cha
(530) 720-2697
Catherine.Cha@dot.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Caltrans EEO Office
(844) 368-3367
Ask.eeo@dot.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Important Application Instructions:

The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-468197), PARF# 03-5-344 and title of the position (Dispatcher-Clerk, Caltrans) must be included on the STD. 678 form.

 

Electronic applications through your CalCareers account are highly recommended and encouraged.

 

Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.

 

NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts.  Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age.  The job application packet checklist is not required to apply for this position.  Failure to follow these instructions may result in your application not being considered for this position.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job