Job Posting: Head of IT Operations, ISO, and Enterprise Applications M&O

Department of Industrial Relations

JC-519388
-
Head of IT Operations, ISO, and Enterprise Applications M&O
INFORMATION TECHNOLOGY MANAGER II

$11,388.00 - $13,842.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 6/20/2026

Job Description and Duties

Under the general direction of the Chief Information Officer (CIO), the Information Technology Manager II (ITM II) serves as the senior enterprise technology leader responsible for strategic oversight, governance, and operational performance across three critical functional domains: IT Operations, Information Security Office (ISO), and Enterprise Applications Maintenance and Operations (EAMS M&O). This position provides executive-level leadership to approximately 90 technical and operational staff through three directly supervised IT Manager I positions, each accountable for a distinct operational domain. The ITM II establishes policy direction, drives enterprise risk management and cybersecurity strategy, ensures business continuity, and aligns technology investments with the department’s long-range strategic objectives and statewide governance requirements. This position exercises broad decision-making authority with significant organizational impact across departmental IT service delivery, security posture, and enterprise application reliability.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this Information Technology Manager II job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin:  https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1755

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is located at: 2180 Harvard Street, Suite# 160, Sacramento, CA 95815.

The incumbent performs work in an open-spaced, partitioned office environment with an assigned office in Sacramento, CA. The office is climate-controlled with natural and artificial light.  The incumbent will utilize the computer daily. DIR is currently in a hybrid telework schedule and Incumbent will be required to work on site two days a week.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-519388
Position #(s):
400-175-1406-901
Working Title:
Head of IT Operations, ISO, and Enterprise Applications M&O
Classification:
INFORMATION TECHNOLOGY MANAGER II
$11,388.00 - $13,842.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.

Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account at https://jobs.ca.gov/ Applications must be received electronically by 11:59 p.m. on or before the above final filing date.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions” section below and ensure the following:

Clearly indicate the Job Code #, Position Number and the Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Examination/Employment Application STD Form 678.

  • Clearly indicate the basis of your eligibility (cert, transfer, reinstatement, etc.) in the “Explanations” section located on the first page of your State Examination/Employment Application STD Form 678.
  • Remove and do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
  • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
Department Website: https://www.dir.ca.gov/

Special Requirements

The SOQ is to elicit information regarding each candidate’s interest and experience in relation to this position. The completed SOQ should not be more than two (2) pages, using Arial, 12-point font size and be organized and numbered as reflected below. Resumes, letters, and other materials will not be considered as responses to the SOQ. Please describe your experience in the following:

1.Describe your experience providing executive-level oversight of enterprise IT operations and infrastructure services. Your response should demonstrate your ability to lead a large-scale, multi-domain technology environment and align IT capabilities with organizational strategic priorities. In your response, address all of the following:
a.Describe the scope of IT operations or infrastructure environments you have overseen, including the types of infrastructure (e.g., networks, servers, data centers, end-user computing, service desk) and the scale of the environment (number of users, staff, locations, or systems supported).
b.Provide an example of a major infrastructure investment, technology refresh program, or capital procurement initiative you directed. Describe your role in the decision-making process, how you developed the business case, and the outcome.
c.Describe your experience overseeing business continuity planning (BCP) or disaster recovery (DR) programs, including how you ensured those plans were tested, current, and aligned with mission-critical operations.
2.Describe your experience leading enterprise information security programs and managing the lifecycle of enterprise business applications or technology platforms. Your response should demonstrate your ability to govern risk, ensure regulatory compliance, and maintain the integrity and availability of critical systems. In your response, address all of the following:
a.Describe your experience establishing or managing an enterprise Information Security Program, including how you aligned security policies, controls, or governance frameworks with applicable standards (e.g., NIST, CDT SIMM 5300, HIPAA, IRS Publication 1075, or other federal or state regulatory requirements).
b.Explain how you exercised risk ownership authority, including your approach to reviewing and authorizing risk acceptance decisions, security exceptions, or corrective action plans. Provide a specific example.
c.Describe your experience managing enterprise application maintenance and operations, including how you governed application lifecycle activities such as patch management, system upgrades, change management, or decommissioning decisions.
d.Explain how you managed vendor relationships or third-party contracts related to enterprise software or security services, and how you ensured vendor accountability against contractual obligations.

3.Describe your experience managing IT budgets, leading a large professional workforce, and coordinating with executive leadership and external oversight entities. Your response should demonstrate your ability to operate effectively within the state’s fiscal and governance environment while building a high-performing, accountable organization. In your response, address all of the following:
a.Describe your experience developing, defending, and managing IT budgets within the state’s fiscal processes, including your familiarity with Budget Change Proposals (BCPs), Finance Letters, multi-year capital planning, or the Project Approval Lifecycle (PAL). Include the size and scope of budgets you have managed.
b.Explain how you managed IT workforce planning across a large organization (60 or more staff), including your approach to succession planning, performance management, classification reviews, or strategic staffing decisions.
c.Describe your experience advising a CIO, Director, or other executive leader on technology risk, service delivery performance, or capital investment priorities. Provide an example of an executive briefing, report, or recommendation you prepared and the impact it had.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/20/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Industrial Relations
Cert Mailing Address Sacramento
Attn: Certifications Unit
1416 9th Street, 13th Floor
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Industrial Relations
Cert Drop Off Address Sacramento
Human Resources/Certs Unit
1416 9th Street, 13th Floor
Sacramento, CA 95814
08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications - Please see Special requirements section of the posting for instructions on the Statement of Qualifications.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

This position requires the ITM II to maintain acceptable, consistent and regular attendance at such level as is determined at the department’s sole discretion; Must be regularly available and willing to work the hours the department determines necessary or desirable to meet its business needs. The ITM II effectively communicates appropriately when dealing with the public and/or other employees of the department; develop and maintain knowledge and skills related to specific tasks, methodologies, materials, tools, and equipment; complete assignments in a timely and efficient manner; and adhere to departmental policies and procedures regarding attendance, leave, and conduct.

The incumbent must possess or be willing to obtain relevant information security or IT management certifications (e.g., CISM, CISSP, PMP, ITIL) as appropriate to the role. The position may require occasional travel to statewide meetings, oversight forums, or off-site facilities. Must be available for on-call response during critical incidents, system outages, or declared emergencies. Required to complete all mandatory state training including Supervisory Leadership, Ethics, and Information Security Awareness programs. Desirable Qualifications: Knowledge of California statewide IT governance policies and CDT standards; experience managing large-scale IT programs and enterprise infrastructure in a public sector environment; demonstrated experience with NIST Cybersecurity Framework, Federal Information Security Modernization Act (FISMA), or comparable regulatory frameworks; strong executive communication, stakeholder engagement, and policy development skills; experience with IT budget formulation and fiscal accountability in a state agency context; proven track record leading multi-disciplinary technology teams of significant size and complexity.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Paid sick and vacation.
Retirement.
Health, Dental and Vision.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.dir.ca.gov/
Human Resources Contact:
Certification Unit
(800) 564-0771
Cert@dir.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Diversity and Inclusion Office
(916) 559-6999
DIO@dir.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

DIR does not participate in E-Verify.

DIR Mission and Core Values

Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment.

Integrity - We fulfill the promise of our mission through fair, honest and ethical behavior.

Service - We are committed to responsibly serving the public and value their trust.

Respect - We treat others with dignity, courtesy and consideration.

Quality - We take pride in providing the public with accurate and timely services.

Transparency - We conduct ourselves with openness and accountability in all aspects of our work.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job