Statement of Qualifications (SOQ) is a discussion of how an applicant's education, training, experience, and skills meet the criteria in the duty statement and qualify the applicant for the position.
Please include a 1-2 page(s), 12-point font, Statement of Qualifications (SOQ) that answers this question:
Describe a situation where you had to explain a complex policy, procedure, or decision that was unpopular or difficult for a customer, applicant, or stakeholder to understand. What approach did you take, and how did you ensure both customer service and compliance were maintained?
Failure to include and complete the SOQ may result in disqualification for interview.
Candidates that believe they meet the Minimum qualifications based on a pattern of education from the classification description (specifications) must provide a copy of your degree/transcripts and/or license along with your application (STD. 678) to be considered for this position. If selected for the position transcripts will be required prior to appointment.
DO NOT include any confidential information to your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.)
SROA/SURPLUS Applicants: You must check the SROA/Surplus as your claimed method of eligibility and attach your SROA/Surplus letter as an additional document.