Job Posting: Manager, Office of Tourism

Governor's Office of Business and Economic Development (GO-Biz)

JC-522942
-
Manager, Office of Tourism
SUPERVISOR I

$7,172.00 - $8,910.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 11/13/2026

Job Description and Duties

Under the general direction of the Executive Director of the Division of Tourism, the Staff Services Manager plans, organizes and leads the activities of the California Tourism Assessment Program and the California Welcome Center Program. The California Marketing Act provides for the marketing of California through an assessment of businesses that benefit from travel and tourism. The Tourism Assessment Program is responsible for the identification of those businesses and the collection of the assessment. The California Welcome Centers are the official State Visitor Centers offering valuable information and services to travelers. The Division of Tourism is responsible for the monitoring and coordinating of the 22 Welcome Centers in California.

Please take this 5-minute GO-Biz Recruitment survey to tell us how you found out about this job:   

You will find additional information about the job in the Duty Statement.

Working Conditions

Hybrid: This position is eligible for a hybrid telework schedule and requires reporting in-person at headquarters in Sacramento up to 4 times a week. #li-hybrid 

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-522942
Position #(s):
373-104-4800-XXX
373-104-4800-001
Working Title:
Manager, Office of Tourism
Classification:
SUPERVISOR I
$7,172.00 - $8,910.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

The Governor's Office of Business and Economic Development (GO-Biz) serves as the State of California's leader for job growth and economic development efforts.  GO-Biz offers a range of services to business owners including: attraction, retention and expansion services, site selection, permit streamlining, clearing of regulatory hurdles, small business assistance, international trade development, assistance with state government, and much more. 

The GO-Biz is committed to enhancing the workforce to improve California's job growth and economic development efforts, through a culture of diversity, equity, inclusion and belonging. All interested candidates are encouraged to apply. 

Department Website: http://www.business.ca.gov/

Special Requirements

Exam Requirements: 
Unless you have transfer or reinstatement eligibility, please take the exam for this classification to obtain eligibility for this position. You can find all exams here: https://calcareers.ca.gov/CalHRPublic/Search/ExamSearch.aspx  

Educational Requirements:
If you are using education as your basis of meeting the minimum qualifications, you must provide school transcripts. Diplomas are not accepted in lieu of transcripts. Please review the minimum qualifications by clicking the link under the "Minimum Requirements" section above. 

Employment Application: 
Interested applicants must fill out the "Employment History" section of the State Application (STD 678) with all relevant experience to be considered for this position. GO-Biz will not review attached resumes in lieu of the Employment History section of the State Application (STD 678). Failure to fill out the Employment History section of the State Application (STD 678) will result in disqualification.  

 

Statement of Qualifications: 

Interested individuals must submit a SOQ. The SOQ must be in 12-point font, single-spaced, and no more than 3 pages in length. The SOQ must address the following in numerical order; do not consolidate responses:

  1. Please describe your knowledge and experience using and managing a Customer Relationship Management (CRM) system. 
  2. Please describe your experience in leading a customer success team. Include any knowledge of contact center leadership or software. 
  3. Describe your knowledge and experience with principles of accounting, financial software, and budget management - as it pertains to customer billing accounts receivable management, cash/lockbox management, and/or revenue recognition.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/13/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Governor's Office of Business and Economic Development (GO-Biz)
GO-Biz
Attn: Human Resources, Attn: Ashley Faison, RPA# 25-0125
1325 J Street, Suite 1800
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Governor's Office of Business and Economic Development (GO-Biz)
GO-Biz
Human Resources, Attn: Ashley Faison, RPA# 25-0125
1325 J Street, Suite 1800
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Please review the Statement of Qualifications (SOQ) section above for instructions. Failure to upload a SOQ responding to the information requested may result in disqualification.  
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• At least 7-10 years of database management experience
• Attention to detail and meticulous documentation skills
• Possess computer techniques and tools for recording, researching, and processing data
• Background in Accounting
• Ability to effectively communicate with others in a polite and professional manner

Benefits

There are many benefits to joining our team!  The State of California offers a generous benefits package, including but not limited to: 

  • Medical Benefits (health, dental, and vision) 
  • Work life balance (most positions qualify for flexible work hours and schedules, and a minimum of 10 days of paid leave annually – specific accrual rates can be found here). 
  • Paid Holidays and leave (family medical leave, military leave, etc.)  
  • Defined benefit retirement program with CalPERS  
  • Savings Plus Program (401(k), 457)  
  • School loan forgiveness under federal Public Service Loan Forgiveness  
  • Commute Program  
  • Employee Wellness Program (discounts to health clubs)  
  • Employee Assistance Program  
  • Medical/Dependent Care Reimbursement Accounts  
  • ScholarShare (college savings account) 
  • On-the-job training and professional development 
  • Most positions qualify for annual raises until you reach the maximum salary for that position, subject to meeting performance standards

Click here to view all the benefits available to state employees! 

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.business.ca.gov/
Human Resources Contact:
Human Resources
(916) 322-3975
recruitments@gobiz.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 319-9367
GOBiz.HR@gobiz.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Salary

IN MOST CASES, ALL NEW TO STATE EMPLOYEES MUST START AT THE MINIMUM OF THE POSTED SALARY RANGE. 

In July 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025). Under this program, employees’ monthly base pay is reduced in exchange for paid leave credits. This position is subject to PLP 2025. The specific rate of pay reduction and corresponding leave credits are determined by the employee’s bargaining unit and classification. Please refer to the California Department of Human Resources (CalHR) website here for details regarding the applicable PLP 2025 provisions. The salary listed in this job advertisement does not reflect the pay reduction or corresponding leave credits associated with PLP 2025, which remains in effect through June 30, 2027. 

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job